- CyrusOne (Dallas, TX)
- The Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources The ... Customer Success Manager (CSM) is responsible for creating a world class level of service by leading and organizing internal and external resources required… more
- SHI (Austin, TX)
- …Service Delivery team to develop strategies for improving vendor relations and customer service . + Maintain an in-depth understanding of each vendor's ... in our offices or yours.** **Job Summary** The MSP Service Delivery Manager is a critical coordination...and effort, and respecting the contributions of others. + Customer Service : Can identify customer … more
- MongoDB (Austin, TX)
- …+ Customer -focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts + Ability to navigate ... features like vector search, and the retention of the customer 's MongoDB install base.While doing so, this role will...account level + Serve as an internal point of escalation to delegate and distribute tasks to ensure timely… more
- NTT America, Inc. (Austin, TX)
- …to identify and capitalize on opportunities for optimization, growth, and innovation in service delivery. ** Customer Advocacy and Escalation Management** + ... Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and highly strategic individual… more
- CyrusOne (Houston, TX)
- …Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). ... The Technical Customer Operations Manager will play a...+ Incident Management: Oversee and manage incidents, ensuring proper escalation , communication, and resolution with the customer .… more
- Comerica (Dallas, TX)
- Job Description Product Manager IV Responsible for ensuring assigned product(s) is relevant, sold properly, and is managed to a positive customer experience as ... product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc. Define market problems… more
- Xerox (Austin, TX)
- Sr. Manager , Service Enablement **General Information** Press space or enter keys to toggle section visibility Country United States Department IM SERVICE ... 2025 Working time Full-time Ref# 20036480 Job Level Executive Manager Job Type Experienced Job Field IM SERVICE...Lifecycle with a focus on on-time delivery and exceptional customer experience. This role manages and develops a team… more
- Omni Hotels (Dallas, TX)
- …managing and mentoring our IT Service Desk, providing excellent customer service , and thinking strategically. The Manager , IT Service Desk, will be ... us to perpetuate our family atmosphere. Job Description The Manager , IT Service Desk is responsible for...ongoing feedback and training + Ensure high levels of customer service , technical expertise, productivity, efficiency, and… more
- TTEC (Austin, TX)
- …track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every ... metrics associated with goals. These include: + Revenue Targets + Customer Satisfaction Score + Service Level Goals + Quality Goals + Coach associates to ensure… more
- Microsoft Corporation (Irving, TX)
- …in technology, business, or related field OR 3+ years technology industry, customer service , or related experience OR equivalent experience. **Other ... business, or related field AND 2+ years technology industry, customer service , or related experience OR 5+...service , or related experience OR equivalent experience. Support Escalation Management IC2 - The typical base pay range… more