- Oracle (Austin, TX)
- **Job Description** The Customer Success Manager (CSM) plays a critical role in ensuring clients achieve meaningful business outcomes through the effective ... to ensure smooth transitions, clear governance, and risk/issue mitigation throughout the customer journey. + Orchestrate issue escalation and resolution by… more
- ADP (El Paso, TX)
- …to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, ... The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for… more
- Enverus (Houston, TX)
- Customer Success Manager - Power and...to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s) + ... part of creating a brighter, more sustainable tomorrow. The Customer Success Manager will champion the ...individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when… more
- Cornerstone onDemand (Houston, TX)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... using cutting-edge SaaS support tools (eg AI-based automation, omnichannel communications, Self- service knowledge bases, CRM and Customer experience analytics) +… more
- CyrusOne (Houston, TX)
- …Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). ... The Technical Customer Operations Manager will play a...+ Incident Management: Oversee and manage incidents, ensuring proper escalation , communication, and resolution with the customer .… more
- Wolters Kluwer (Dallas, TX)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... needs + Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic… more
- Wells Fargo (Irving, TX)
- …digital world. **About this role:** Wells Fargo is seeking a Business Relationship Support Manager to join the Dedicated Service team in the Global Payments & ... function for an assigned team or office + Manage the end-to-end customer experience including onboarding and extensive problem-solving + Participate in the… more
- Amazon (Austin, TX)
- …primary point of escalation for complex technical issues and difficult customer interactions. - Represent the Service Desk in executive-level discussions and ... Description We are seeking an experienced Service Desk Manager to lead our...will have a proven track record of enhancing IT service delivery and customer satisfaction. Strong business… more
- Applied Materials (Austin, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more
- Applied Materials (Austin, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more