- Amazon (Santa Clara, CA)
- …Science, Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As a Senior ... implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging Data Science, Agentic...science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new… more
- Amazon (Santa Clara, CA)
- …definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform ... advance applied science best practices, leverage AI to drive customer experience (CX) improvements, and set new...A typical day for an Applied Scientist in the Customer Service science team involves a combination… more
- Amazon (Santa Clara, CA)
- …(GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied ... implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or...science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new… more
- The Walt Disney Company (Santa Monica, CA)
- …with viewers.** + **Use data to drive decisions and continuously enhance the customer experience through social channels.** + **Other duties as assigned to ... Studio) and analytics systems to measure and improve the customer experience .** + ** Experience in... defining and measuring individual and team-based performance for customer service organizations** + **Proficiency in Microsoft… more
- Ford Motor Company (Sacramento, CA)
- …Management team is looking for a Senior Product Manager to lead a critical customer -facing area: bringing the Vehicle Care experience to life in the FordPass ... (KPIs) and objectives and key results (OKRs) for the FordPass Vehicle Care experience . Analyze usage data, customer feedback, and business metrics (eg, feature… more
- Intuit (San Diego, CA)
- …, MBA or focus in Accounting/Finance a plus + Minimum of 10 years of experience primarily in service delivery, customer success or account management in ... operations and teams. The ideal candidate is a: + ** Customer Experience Advocate** : 10+ years of...with key groups including workforce management, capacity planning, and service design to ready our teams for growth and… more
- Amazon (Culver City, CA)
- …on how to improve business input metrics that drive growth and improve end customer experience . * Analyze data and trends to identify, action and/or influence ... are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Intuit (San Diego, CA)
- …our people. You'll be pivotal in delivering an awesome service experience for our Consumer Platform customers where customer success experiences are ... focus in Accounting/Finance/ Tax a plus + Minimum of 7 years of experience primarily in service delivery, customer success or account management in a people… more
- Amazon (Culver City, CA)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Consolidated Electrical Distributors (Santa Fe Springs, CA)
- …the CED Industrial Solutions Network with a special focus on delivering a first-class customer experience . This role will follow an adopt, expand, and renew ... will use data to drive insight and further the customer experience . Ideal candidates will have a...other services BDL's, the service center and service technicians. Reports to: Customer Success Manager… more