- PagerDuty (San Francisco, CA)
- …AI and automation to transform support operations, improve efficiency, and enhance the customer experience . + Lead, mentor, and grow a high-performing team of ... service delivery. + Champion the voice of the customer internally, identifying trends and opportunities for product and...at all levels of the organization. + Passion for customer experience and a deep understanding of… more
- Amazon (San Francisco, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... to create innovative solutions. The ideal candidate will have customer facing experience , be a proven collaborator...sector sales teams, and related regional and global stakeholders ( Service Teams, Finance, Legal, etc.) * Act as a… more
- ServiceNow, Inc. (San Diego, CA)
- …+ - IT Operations and Management + - Human Resources + - Security Operations + - Customer Service Management + - IT Processes + - IT Governance + - IT Portfolio, ... / executive level advisor on ServiceNow offerings, the **Principal Customer Success Executive** (PCSE) owns the post-sale customer...**To be successful in this role you have:** + Experience in leveraging or critically thinking about how to… more
- Insight Global (San Francisco, CA)
- …trends and patterns and provide insights and recommendations to improve the overall customer experience . We are a company committed to creating diverse and ... issues while collaborating internally to ensure our customers have the best experience possible. Responsibilities: * Handle customer inquiries by investigating… more
- ServiceNow, Inc. (San Diego, CA)
- …ahead of industry trends and emerging technologies to continuously evolve the digital customer experience . + Experience in leveraging or critically thinking ... exploring AI's potential impact on the function or industry. + 12+ years of experience in customer lifecycle, digital adoption, or customer success… more
- Amazon (Mountain View, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... performance monitoring - - SLO/SLI definition and monitoring - Provide feedback to AWS service teams on customer needs and technical requirements - Document and… more
- Amazon (San Francisco, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and… more
- Genentech (South San Francisco, CA)
- **The Position** **Who We Are:** The Digital Experience team at Genentech is focused on shaping the future of patient and customer connections through digital ... life-changing medicines. This role will report to the Executive Director Digital Customer Engagement (CRM) **Location** + This position is based in South San… more
- Genentech (South San Francisco, CA)
- …and enabling** the development of digital solutions that enhance the patient and customer experience across CMG. + **Advancing the mission** of seamless, ... best practices and enable scalable, efficient solutions across markets. + Partner with customer experience professionals to ensure product experience meets… more
- LinkedIn (San Francisco, CA)
- …and customer outcomes Basic Qualifications + 10+ years of experience in digital media analytics, marketing analytics, performance marketing, media consulting or ... industry + 5+ years of technical data analytics project experience in customer -facing consultative roles + ...in an accessible location + Being accompanied by a service dog + Having a sign language interpreter present… more