- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... with customer 's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer success programs through… more
- Cisco (Herndon, VA)
- …drive innovation, and improve their network to meet business objectives. We are the customer 's trusted advisor and expert , helping the customer understand ... Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to...real impact on the lives of Veterans and military service members. We will value your ideas and perspective… more
- Coinbase (Richmond, VA)
- …product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced ... Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service ...valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is… more
- Capital One (Mclean, VA)
- …of the customer journey + Deep-Dive Analysis: Act as the Retail Bank's expert customer analyst. Frame complex customer pain points, perform exhaustive ... Senior Business Manager, Effortless Customer Experiences **Drive the Customer Experience...employment authorization for this position. The minimum and maximum full -time annual salaries for this role are listed below,… more
- Oracle (Richmond, VA)
- … customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue ... **Job Description** The Oracle Health Customer Success Manager is responsible for overseeing an...customers to ensure they remain successful by realizing the full value of their investment with us to ensure… more
- Capital One (Richmond, VA)
- Senior Manager, Process Management ( Customer Identity, Step-Up Authentication) **Senior Manager - Process Management (** **_Customer Identity, Step-Up ... the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a… more
- TekSynap (Dahlgren, VA)
- …meet DoD IAT Level III + Clearance Level: **Secret** (T3 investigation) **COMPETENCIES** + Customer Service & End0User Support + Incident & Problem Management + ... expert -level technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk tools. The incumbent… more
- Philips (Norfolk, VA)
- …seamless experience through expert coordination, technical know-how, and exceptional customer service . **Your role:** + You'll manage end-to-end project ... least 2+ years of experience in project management, construction, installation, or customer service -preferably in field-based environments. + Your skills include… more
- Oracle (Richmond, VA)
- …to communicate with technical and non-technical staff at all levels of the Customer organization. + Understanding of CSS Service Portfolio (Cloud and On-prem). ... customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and...act as a trusted technical leader and liaison between Customer and Oracle implementation, Support, and Development teams in… more
- Capital One (Mclean, VA)
- Manager, Product Manager - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more