- Army Installation Management Command (Fort Sam Houston, TX)
- …processing, claims administrations, processing retirement annuities, and providing customer service and problem resolution. Experience interpreting and ... administrative systems within the office to improve operations, internal controls and customer service . Establishes an atmosphere of professionalism and mutual… more
- Mass Markets (Killeen, TX)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns.… more
- Mass Markets (Killeen, TX)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... and tools to confidently answer questions and recommend solutions + Understand customer needs and resolve issues effectively + Research and collaborate with internal… more
- Mass Markets (TX)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... teams and achieving aggressive targets. + Strong understanding of BPO services, customer service , and outsourcing models. + Excellent communication, negotiation,… more
- Mass Markets (Killeen, TX)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax...and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class… more
- Mass Markets (TX)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Guidehouse (San Antonio, TX)
- …+ Account Review + EOB knowledge + Assist patients with policy statuses and insurance verifications + Customer Service + Account Updates + Strong ... + 0-2+ years working within the following sectors: healthcare, insurance , business, finance or customer service...knowledge can be of the following: insurance claims , billing, coding, follow-up, finance, accounting or customer… more
- Adecco US, Inc. (Irving, TX)
- … processing, and appeals. + Strong communication, presentation, and organizational skills with customer service mindset. + Valid driver's license and ability to ... access and reimbursement barriers. + Manage benefit investigations, prior authorizations, claims escalations, and appeals. + Deliver payer insights and education on… more
- Mass Markets (Killeen, TX)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... including during training + Strong attention to detail and ability to multitask + Customer service mindset with problem-solving skills + Ability to work in a… more
- Insight Global (Houston, TX)
- … and ensure proper reporting and documentation. They will deliver outstanding customer service by promptly addressing employee questions and concerns related ... employees' benefits-related inquiries, oversee the workers' compensation process, including filing claims and liaising with insurance providers, assist with the… more