- Ameren (Mount Vernon, IL)
- …continuous improvement initiatives and activities associated with workgroup goals in safety, customer service , co-worker engagement and development + Direct and ... customer , champion learning, and collaborate with teams to deliver exceptional customer service + Assume planning and/or supervising responsibilities outlined… more
- Leidos (O'Fallon, IL)
- …Verify that service has been restored upon resolution of all customer -initiated tickets * Network/ Service Restoration: Restore networks and service ... service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to...communication methods as outlined * Works directly with Shift lead and O&M leadership for guidance * Incident Escalation:… more
- Help at Home (Chicago, IL)
- …to maintain data integrity across financial system. + Monitor SLAs and ensure all customer service standards are met. **Procurement & Vendor Management** + Serve ... and reporting dashboards to measure performance against cost savings, service quality, and compliance benchmarks. + Lead ...tools (Ariba, SAP, etc.) and Microsoft Office Suite. + Customer service orientation and meticulous attention to… more
- Burroughs (Elmhurst, IL)
- …decision-ready insights through dashboards, KPI reporting, and profitability analysis ( customer , product, service -line). + Partner closely with operations ... We are seeking a digitally fluent, hands-on Controller/Manager FPA to lead Burroughs' accounting, reporting, and operational finance functions. This role goes… more
- MISTRAS Group, Inc. (Chicago, IL)
- …as a voice of the customer by sharing insights on market trends, customer challenges, and competitive activity. + Lead and support contract renewals, pricing ... customer relationships + Strategic thinker - able to align customer challenges with tailored service solutions + Customer -first mindset - passionate about… more
- Republic Services (Ottawa, IL)
- …profitable revenue and contribute to Company goals and objectives. + Completes required Customer Service Agreements, reports and other paperwork in a timely ... + Follows up on the leads received by the Lead Generators within 2 hours and always creates a... customer -facing role that includes identifying and addressing customer needs. (Required) + Waste or service … more
- Proofpoint (Chicago, IL)
- …Working knowledge of Windows, Active Directory, and Microsoft Exchange. + Very strong customer service and excellent communications skills, both written and oral ... needs. Identify and prioritize short term and long-term goals. + Plan and lead process improvement initiatives tailored to improve customer satisfaction with the… more
- Qualtrics (Chicago, IL)
- …account strategy + Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among ... Manager - Locations** **Why We Have This Role** The Customer Success Team is at the heart of Qualtrics....who excels at nurturing relationships to deliver exceptional client service . **How You'll Grow** + Enhance your software platform… more
- Mondelez International (IL)
- …and accelerate your career and the following experience and knowledge: + Experience in customer service , logistics or sales support + Basic knowledge of sales ... It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.**...you will contribute** You will: + Coordinate and initiate customer and employee master data changes for sales including… more
- Corcentric (Downers Grove, IL)
- …collaborative team within an ambitious, entrepreneurial global organization. You will lead customer through solution implementation following our implementation ... + Updating methodologies, best practices, and processes to continuously improve customer experience quality and service delivery efficiencies + Achieving… more
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