- Ledbury, Inc (Richmond, VA)
- … Experience team, using a customer -first mentality by developing best in class customer service , outreach and support practices. + Develop the team to focus ... Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations...on superb customer service , focusing on increasing ...on superb customer service , focusing on increasing customer satisfaction and… more
- Ford Motor Company (Richmond, VA)
- …Vehicle Care Product Management team is looking for a Senior Product Manager to lead a critical customer -facing area: bringing the Vehicle Care experience to ... data, customer feedback, and business metrics (eg, feature adoption, service appointment conversion, parts revenue impact) to measure success and inform future… more
- Coast Guard Community Services Command (Chesapeake, VA)
- …DUTIES : The Customer Experience Manager leads and manages CGX's customer service operations while driving enterprise-level customer experience ... to align customer -focused initiatives with business objectives. The role oversees customer service , loyalty and CRM staff, establishes service standards,… more
- Amazon (Herndon, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and to create innovative solutions. Key job responsibilities * Lead negotiations and customer closure for strategic,...regional sales teams, and related regional and global stakeholders ( Service Teams, Finance, Legal, etc.) * Act as a… more
- Amazon (Arlington, VA)
- … / owners on behalf of our customers. * Identify areas for product/ service enhancements that will improve the end- customer experience and provide recommendations ... * Provide regular business reviews to leadership, highlighting the product/ service roadmap and progress. * Adopt a customer... to address both stated and unstated needs. * Lead portfolio management for assigned product/ service with… more
- Concentrix (Richmond, VA)
- …to a Sales Manager **YOUR QUALIFICATIONS** + 2+ years of experience working in a customer service or sales capacity + Prior success in achievement of personal ... is captured + Undertake sales motions which might include lead qualification, lead conversion, health checks, being...support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day,… more
- Dominion Energy (Richmond, VA)
- …manage the day-to-day operations of digital care functions. **Manage Escalated Concerns:** Lead the team responsible for addressing escalated customer concerns ... CX Strategies:** Develop and execute enterprise-wide CX strategies, standards, and tools. Lead strategic initiatives to enhance customer journeys. **Evolve VOC… more
- CARMAX (Richmond, VA)
- …Team Leadership** + Develop tools, reporting, and training materials to reinforce customer -centric practices for the organization + Lead cross functional teams ... the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience evolution by helping identify and… more
- Amazon (Arlington, VA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions ... Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that...efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale.… more
- Prime Therapeutics (Richmond, VA)
- …+ Lead a team to identify, prioritize, and execute customer experience improvements and innovations across channels, while effectively managing initiatives, ... passion and drives every decision we make. **Job Posting Title** Director, Customer Experience & Omnichannel **Job Description** The Director Customer Experience… more