- Sinclair Broadcast Group (Pittsburgh, PA)
- …across management and staff levels. Co-location and virtual. + Voice of the Customer data collection and analysis. + Service Model development and analysis ... array of continuous process improvement tools and technology to lead large-scale change across all business functions. Ability to...have track record of success in Voice of the Customer (VOC) and Voice of the Business (VOB) requirements… more
- Sprinklr (PA)
- …challenges and commitment to client delight + Experience in contact center / customer service software industry is preferred + Extremely strong written, verbal ... + Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer 's business requirements… more
- Kyndryl (Harrisburg, PA)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management, People:** + Lead by example;… more
- Wolters Kluwer (Philadelphia, PA)
- …Segment General Manager, this role is accountable for driving commercial success, customer satisfaction, and market expansion across the US market. This executive ... will lead the end-to-end product and Go-to-Market strategy, with full...portfolios. With a deep understanding of market dynamics and customer needs, the Vice President will translate strategic insights… more
- Prime Therapeutics (Harrisburg, PA)
- …management experience with client-facing experience, including but not limited to customer service , technical presales, client solution implementation, and/or ... and strategic IT leader with strong technical aptitude and proven experience in customer relationship management to drive growth and ensure successful customer … more
- Duquesne Light Company (Pittsburgh, PA)
- …the electric energy market, with a history rooted in technological innovation and superior customer service . Today, the company continues its role as a leader in ... experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want...in people, process and technology for improved efficiency and customer service . Assist with training team… more
- TD Bank (Flourtown, PA)
- …delivering service and advice + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building ... key role in customer assessments, proactively identifies Customer solutions and lead -focused outbound sales activities...(when and how they want) and educates Customers on self- service options that meet their needs + May act… more
- TD Bank (Trooper, PA)
- …or equivalent experience + 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and ... to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors;… more
- Highmark Health (Harrisburg, PA)
- …on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts ). Acts as face to the ... issues (may involve multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts. Acts as a SME on how… more
- PNC (PA)
- … customer share of wallet through a differentiated customer experience. Meets service level agreements on lead and referral follow up as it relates to ... (ISC) role within PNC Wealth Management acts as a phone-based sales and service financial advisor within our fast-paced Investment Center. You will be aligned with… more