- Guidehouse (Mclean, VA)
- …key point of contact and resource across a large set of mission partners, providing customer service support as needed + Work to optimize and improve workflows ... accurate execution of critical mission enablement tasks and workflows + Work as part of an integrated team to enable priority mission operations + Serve as… more
- Coast Guard Community Services Command (Chesapeake, VA)
- …DUTIES : The Customer Experience Manager leads and manages CGX's customer service operations while driving enterprise-level customer experience ... to align customer -focused initiatives with business objectives. The role oversees customer service , loyalty and CRM staff, establishes service standards,… more
- Amazon (Herndon, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and to create innovative solutions. Key job responsibilities * Lead negotiations and customer closure for strategic,...regional sales teams, and related regional and global stakeholders ( Service Teams, Finance, Legal, etc.) * Act as a… more
- Amazon (Arlington, VA)
- … / owners on behalf of our customers. * Identify areas for product/ service enhancements that will improve the end- customer experience and provide recommendations ... * Provide regular business reviews to leadership, highlighting the product/ service roadmap and progress. * Adopt a customer... to address both stated and unstated needs. * Lead portfolio management for assigned product/ service with… more
- Amazon (Arlington, VA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions ... Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that...efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale.… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... cloud-native architectures and modern data strategies. You will act as the voice-of-the- customer throughout engagements and lead both technical delivery and… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and… more
- Coinbase (Richmond, VA)
- …be doing (ie. job duties):* * Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) * Manage and ... expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a...a reasonable accommodation because of a disability for any part of the employment process, please contact us at… more
- Cardinal Health (Richmond, VA)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing...customer 's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more
- Capital One (Mclean, VA)
- Senior Project Manager, Product Operations - Customer Support Experience **Senior Project Manager, Product Operations - Customer Support Experience** As a Senior ... the company. You will be challenged to excel and lead alongside the brightest talent in the industry and...and innovation across all corners of the company. The Customer Success team in Enterprise Data is reimagining the… more