- Capital One (Mclean, VA)
- Senior Project Manager, Product Operations - Customer Support Experience **Senior Project Manager, Product Operations - Customer Support Experience** As a Senior ... the company. You will be challenged to excel and lead alongside the brightest talent in the industry and...and innovation across all corners of the company. The Customer Success team in Enterprise Data is reimagining the… more
- Amazon (Arlington, VA)
- …exceptional organizational skills. - Ability to rapidly learn new domains to lead domain-specific discussions about processes, metrics and customer experiences. ... Description Are you passionate about improving customer experiences on Amazon and innovating with GenAI...different shopping experiences. Key job responsibilities * Product Management: Lead large and complex studies, including scope alignment with… more
- DriveTime (Chesapeake, VA)
- …OR equivalent experience. + **3+ years of related work experience** such as customer service , sales, or retail industry + **Valid driver's license** and ... employees by placing a focus on putting the right customer , in the right vehicle, on the right terms...+ Take ownership of the **entire sales cycle** -from lead follow-up and virtual engagement to test drives, paperwork,… more
- Nelnet (Richmond, VA)
- … success. The ideal candidate will be responsible for ensuring exceptional customer service delivery, driving technical support excellence, and continuously ... high-quality service delivery; be prepared to report on these.** ** Lead root cause analyses for complex issues, manage escalations, and implement preventive… more
- Capital One (Mclean, VA)
- Manager, Risk Management: Card Risk Customer Services Strategy & Controls Do you like working in the spotlight? Are you ready to work on the front line of a top 10 ... and solutions are both welcomed and rewarded. Risk Managers lead , advise and innovate on top transformational initiatives across...pay at the time of this posting. Salaries for part -time roles will be prorated based upon the agreed… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and… more
- Prime Therapeutics (Richmond, VA)
- …decision we make. **Job Posting Title** VP, Enterprise Implementations & Customer Success - REMOTE **Job Description** The Vice President Enterprise Integration ... and Customer Success is responsible for leading the development and...clients and the industry. This position will shape Prime's lead product offering and services provided to clients; driving… more
- ServiceNow, Inc. (Vienna, VA)
- …Solution's standard capabilities in their efforts to improve their processes + Lead customer design workshops focused on ServiceNow Platform and Solution ... the customer 's future system administrators throughout the engagement + Lead technical aspects of project delivery and solution delivery for engagements,… more
- Amazon (Arlington, VA)
- …into analysis requirements and identify meaningful insights that help Amazon improve our customer experience - Study Management: lead large and complex studies, ... Description Are you Customer obsessed and eager to propose opportunities and...various ways of leveraging data to influence product and service offerings - for almost every business at Amazon… more
- Mobile Communications America (Richmond, VA)
- …Finance). + Oversee the efficient use of resources. + Identify opportunities, enhance customer service , improve and maintain processes. + Collaborate with other ... wireless communications, data, and security, is seeking an experienced ** Customer ** **Operations Manager** to support our fast-growing **Voice** **division** within… more