- Amazon (Santa Clara, CA)
- …making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. - Lifelong ... - Research and development of LLM-based chatbots and conversational AI systems for customer service applications. - Design and implement state-of-the-art NLP and… more
- Howmet Aerospace (Torrance, CA)
- …trains the Customer Support Team to maintain the highest level of customer satisfaction; investigates and solves product and service complaints; acts as an ... implementing Customer Support policies and procedures. + Responsible for management of assigned strategic customers in North America, South America, Latin… more
- Coinbase (San Francisco, CA)
- …*What you'll be doing (ie. job duties):* * Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) * Manage ... management , decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter… more
- Coinbase (Sacramento, CA)
- …our highest value customers. * Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with ... connection, and alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary subject matter expert… more
- SpaceX (Hawthorne, CA)
- …+ Bachelor's degree and 7+ years of professional experience in customer operations, customer support, or customer service ; or 10+ years of professional ... Sr. Manager, Enterprise Customer Success (Starlink) Hawthorne, CA Apply SpaceX was...skills. + Experience in training, learning and development, analytics, service design, vendor management , or content … more
- Enterprise Mobility (Elk Grove, CA)
- … Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, ... and other vendors + Manage outgoing calls for callback management , A/Rs and miscellaneous calls as assigned + Provide...calls as assigned + Provide a high level of customer service by assisting customers and assessing… more
- Amazon (Santa Clara, CA)
- …definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform ... with a cross-functional team, including scientists, engineers, and product management , to develop scalable and maintainable AI solutions for...A typical day for an Applied Scientist in the Customer Service science team involves a combination… more
- Abbott (Alameda, CA)
- …partners with globally distributed, cross-functional teams to design scalable, service -oriented solutions that enhance customer satisfaction, streamline ... business process framework. + Identify opportunities for process improvement across customer touch points, service delivery, and operational workflows. +… more
- The Hertz Corporation (San Francisco, CA)
- The ** Customer Operations Manager** focuses on the front-of-the-house processes, customer service , and maximizing revenue as a leader on the Customer ... Participates in the recruiting process, as required + Provides management with various updates and indicators as requested +...**What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality… more
- British Swim School (San Ramon, CA)
- …on customer interactions + provide feedback on the efficiency of the customer service process Education and Experience + High school diploma, general ... detail and accuracy + data collection and ordering + customer service orientation + adaptability + initiative...and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at… more