- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... Monitors customer interactions and reviews and analyzes customer...policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team… more
- WESCO (King Of Prussia, PA)
- …Mentor sales team and communicates relevant information and expectations for optimum customer service . **Qualifications:** + High School Degree or Equivalent ... of products or services to customers based on their needs. + Ensure customer satisfaction through ongoing communication and relationship management ; resolves any… more
- PNC (Pittsburgh, PA)
- …to be successful in this position. **Preferred Skills** Business Objectives, Customer Solutions, Marketing, Product Development, Product Management , Sales ... to our roadmap to transform our credit card capabilities, data platform and customer experience for our customers. You will have end to end responsibility and… more
- Ralliant (Harrisburg, PA)
- …teams and will identify opportunities for growth. They will ensure exceptional customer service , operational excellence, and alignment with organizational growth ... with ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other auditing bodies. Customer Relationship Management + Act as the primary point of contact for… more
- SAP (Newtown Square, PA)
- …Record to Report) and key personas ( Customer Experience for Sales, Service , Marketing, Human Resources, Intelligent Spend Management , CFO, CHRO, Head of ... opportunities, manage the development of account strategies and plans to maximize customer lifetime value. Lead in the creation of customer -centric executive… more
- Kyndryl (Harrisburg, PA)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management , People:** + Lead by example;… more
- ThermoFisher Scientific (Allentown, PA)
- …Revenue and Profitability Goals. + Work with closely with Support, Product Management , and Engineering to assure a positive customer experience. Represent ... services in the quality management representatives' team. + Manage customer satisfaction concerns and complaints effectively, prioritizing issues based on … more
- Amentum (Philadelphia, PA)
- …preferred **OTHER KNOWLEDGE, SKILLS AND ABILITIES** + Experience providing excellent customer service in supporting government contract responsibilities in an ... contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. **Procedure Compliance** - Each… more
- PNC (PA)
- …should have the following: - Minimum of 5 years of asset management remarketing experience. - Experience with construction, material handling and transportation ... into tactical operating plans. + Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and… more
- TAIT Towers (Lititz, PA)
- …Associates or Bachelors degree preferred + 5+ years experience working in a customer support or management role preferably in the entertainment industry. + ... **Position Purpose** The Support Manager provide courteous, professional, prompt, exceptional service , and support to TAIT's diverse clientele. As a Support Manager,… more