- ServiceNow, Inc. (Santa Clara, CA)
- …more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ As part of the Customer and Partner Experience team, you will help ... in our products. This role is part of our Experience Design (EX) team that uses their superpower of...portfolio of products, while acting as a mentor and manager to Designers + Work closely with Business, Product… more
- Amazon (Culver City, CA)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... with our program. The key responsibilities of a Senior Customer Success Manager include but are not...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- SpaceX (Hawthorne, CA)
- …degree and 7+ years of professional experience in customer operations, customer support, or customer service ; or 10+ years of professional ... Sr. Manager , Enterprise Customer Success (Starlink) Hawthorne,...monitor enterprise industry trends and best practices to enhance customer experience . + Collaborate + Work with… more
- LiveRamp (San Francisco, CA)
- … product, and operations to ensure client needs are being met.** **The Live/Insights Customer Success Manager should be client obsessed, be highly organized, be ... work collaboratively within cross-functional project teams.** **Role Description** **The Live/Insights Customer Success Manager ** **is key to ensuring our… more
- GE Vernova (CA)
- …support time and material program management, while interacting with members of the customer service , parts and transactional services, field service , repair ... the future. What Impact you'll make: As the Site Customer Portfolio Manager located in California, with...and customer satisfaction for assigned contracts and customer obligations, to fulfill service agreement obligations,… more
- SpaceX (Hawthorne, CA)
- Manager , Workforce Planning (Starlink Customer Success) Hawthorne, CA Apply SpaceX was founded under the belief that a future where humanity is out exploring the ... the ultimate goal of enabling human life on Mars. MANAGER , WORKFORCE PLANNING (STARLINK CUSTOMER SUCCESS) In...support software + Determine and set aggressive goals for customer support service levels, manage project priorities,… more
- The Walt Disney Company (Santa Monica, CA)
- …**Disney's Viewer Experience Team is seeking a passionate and experienced Customer Support Manager , Social Media to oversee operations across social media ... media space, and have experience in reporting and performance analysis.** **As the Customer Support Manager , Social Media, you will lead a team of Social… more
- Amazon (Santa Clara, CA)
- …managers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative ... the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best...AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems.… more
- Amazon (Culver City, CA)
- …on how to improve business input metrics that drive growth and improve end customer experience . * Analyze data and trends to identify, action and/or influence ... within a specified SLA. * Drive optimal program and Customer Success Manager satisfaction. * Liaise with...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Kuehne+Nagel (Torrance, CA)
- …Customer Care strategy on a Area level as well as continuously optimizing the customer service resulting in customer excellence. The job holder is leading ... with our customers, encompassing but not limited to; proactive customer service , problem solving, customer ...(eg people and facilities) to match our customers needs. Customer Experience is directly linked to the… more