- Iron Mountain (Harrisburg, PA)
- …are at risk to terminate and drive strategy to retain those accounts. ** Customer Experience and Escalations:** + Responsible for researching escalated service ... decision maker(s) to structure partnership (s) strategy as it relates to customer requirements (new sales opportunities, service level expectations, training of… more
- Penske (Reading, PA)
- …that inform enterprise and product-line marketing strategies - not limited to customer segmentation, brand positioning, service experience , new product ... **Position Summary:** The Manager , Customer Research & Insights serves...position serves as part of the Market Intelligence and Customer Experience Analytics team within the Marketing… more
- Piedmont Airlines (Philadelphia, PA)
- …+ Two (2) years of supervisory experience in both Ramp and Customer Service + Working knowledge of Airport Operations Area (AOA) environment + ... Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue...reliable leader to join our team as a Unit Manager , Customer Operations in our Ground Handling… more
- SHI (Harrisburg, PA)
- … Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer ... - in our offices or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services...to discuss progress and coach the team on managing customer interactions for improved service relationships. +… more
- A-Gas (Hatfield, PA)
- …the greater Philadelphia territory, we are growing and searching for a full-time Field Service Manager , Gas Recovery who thrives in a fast-paced environment and ... Industry-related technical training YOUR ROLE AS A GAS FIELD SERVICE MANAGER As the Gas Recovery Field...client base. You will partner with the sales and customer service teams to both retain loyal… more
- Philips (Pittsburgh, PA)
- The Customer Project Manager is responsible for...of the following, DICOM, HL7, and Clinical workflows + Experience in customer service delivery ... with a focus on project management, Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills +… more
- GE Vernova (PA)
- …policy objectives. **Job Description** **Roles and Responsibilities** What you'll do: As the Customer Portfolio Manager , you will: + Serve as our dedicated ... ) / While Planning/ Coordinating activities typically to fulfill the customer contractual obligation, order or need according to financial/commercial parameters and… more
- American Express Global Business Travel (Harrisburg, PA)
- …+ 3+ years of vendor management experience with a strong focus on customer service delivery and performance oversight + Proven experience driving ... is accountable for driving outstanding performance across 3-5 outsourced customer service centers, with a sharp focus...centers, with a sharp focus on delivering a 5-star customer experience . This role leads vendor governance,… more
- SAP (Newtown Square, PA)
- …well as customer resource capacity for innovation. **THE ROLE** As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical ... S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted...industry solutions. . Strong technical project management skills & customer -facing experience . Strong ability to translate… more
- Forrester (Philadelphia, PA)
- …you are responsible for the engagement value delivered to Forrester's clients. The Customer Success Manager will orchestrate the customer journey through ... handling difficult internal and external business challenges; and delivering exceptional client service resulting in high client retention. + Experience in… more
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