- Microsoft Corporation (San Antonio, TX)
- …Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL ( Information Technology Infrastructure Library ), CDCP ... As a Microsoft **Data Center Project Manager , IT/Network** , you will perform trouble shooting...experience (including but not limited to availability, safety, security, customer service ). Support escalation of issues to… more
- Insight Global (Irving, TX)
- …closely with the IT Manager to ensure seamless integration of service delivery with infrastructure operations and technology deployments. Coordinate ... Job Description The IT Service Delivery Manager will oversee the...ITIL best practices across IT teams to enhance service consistency, efficiency, and customer satisfaction. Manage… more
- Fujitsu (Texas City, TX)
- Service Delivery Manager , Senior Service Delivery Manager **Resource must have US /Canada location work Visa.** **Job Description** The area of ... + 10 to 15 years related experience in delivering Service Desk, Infrastructure (Physical & Hybrid) Support...Human Right Campaign Foundation, Fujitsu is the leading Japanese Information and Communication Technology Company globally and… more
- Robert Half Technology (Dallas, TX)
- Description We are looking for a dedicated Service Delivery Manager to oversee and optimize IT service operations for our organization. This role involves ... the delivery of IT services, ensuring compliance with established standards and customer requirements. * Manage and improve service performance by monitoring… more
- Citigroup (Irving, TX)
- …to successfully identify the true **root causes** of problems that impact the Citi Technology Infrastructure Operations and Technology IT estate + Quickly ... (English / Spanish) skills are a plus + Highly organized presentation, negotiation and customer service skills + Creative thinker who challenges the status quo +… more
- Palo Alto Networks (Plano, TX)
- …Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs + Oversee trend analysis ... improvements + Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines… more
- Leidos (San Antonio, TX)
- …of an enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team ... to the San Antonio area and able to report on-site. **** ** Service Operations Manager Primary Responsibilities:** + Operational Oversight: Manage the daily… more
- ServiceNow, Inc. (Austin, TX)
- …+ Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption **To be successful in this role ... Developer and any additional platform-based certifications are a benefit (Flow designer, Service Portal, Now Intelligence products, etc.) + ITIL v3 Foundation… more
- Citigroup (Irving, TX)
- …to enhance our Incident Management function, processes and procedures to ensure end-to-end service quality and "industry-best" customer service . **What do we ... virtualization infrastructure . + Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow **Some of the soft skills… more
- Capgemini (Dallas, TX)
- …primary ServiceNow applications, including: * IT Service Management * Human Resources Service Delivery * Customer Service Management * Governance, Risk, ... customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices...Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on… more