- Microsoft Corporation (San Antonio, TX)
- …Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL ( Information Technology Infrastructure Library ), CDCP ... As a Microsoft **Data Center Project Manager , IT/Network** , you will perform trouble shooting...experience (including but not limited to availability, safety, security, customer service ). Support escalation of issues to… more
- Insight Global (Irving, TX)
- …closely with the IT Manager to ensure seamless integration of service delivery with infrastructure operations and technology deployments. Coordinate ... Job Description The IT Service Delivery Manager will oversee the...ITIL best practices across IT teams to enhance service consistency, efficiency, and customer satisfaction. Manage… more
- Nutanix (Houston, TX)
- …team which values collaboration, technical credibility, and the opportunity to drive customer success through innovative solutions using Nutanix technology , all ... customer accounts to ensure their success with Nutanix technology . + Act as the post-sales trusted advisor for...customer feedback to influence future product development and service enhancements at Nutanix. + Lead the technical onboarding… more
- Fujitsu (Texas City, TX)
- Service Delivery Manager , Senior Service Delivery Manager **Resource must have US /Canada location work Visa.** **Job Description** The area of ... + 10 to 15 years related experience in delivering Service Desk, Infrastructure (Physical & Hybrid) Support...Human Right Campaign Foundation, Fujitsu is the leading Japanese Information and Communication Technology Company globally and… more
- Robert Half Technology (Dallas, TX)
- Description We are looking for a dedicated Service Delivery Manager to oversee and optimize IT service operations for our organization. This role involves ... the delivery of IT services, ensuring compliance with established standards and customer requirements. * Manage and improve service performance by monitoring… more
- Palo Alto Networks (Plano, TX)
- …Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs + Oversee trend analysis ... improvements + Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines… more
- Leidos (San Antonio, TX)
- …of an enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team ... to the San Antonio area and able to report on-site. **** ** Service Operations Manager Primary Responsibilities:** + Operational Oversight: Manage the daily… more
- ServiceNow, Inc. (Austin, TX)
- …+ Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption **To be successful in this role ... Developer and any additional platform-based certifications are a benefit (Flow designer, Service Portal, Now Intelligence products, etc.) + ITIL v3 Foundation… more
- Capgemini (Dallas, TX)
- …primary ServiceNow applications, including: * IT Service Management * Human Resources Service Delivery * Customer Service Management * Governance, Risk, ... customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices...Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on… more
- Capgemini (Austin, TX)
- …is to restore IT services as soon as possible. The role of Major Incident Manager is embedded into Service Management Team and therefore works closely with ... **Job Title:** Major Incident Manager - Major Incident Manager 1...they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform… more