- CyrusOne (Sterling, VA)
- …of Visio, AutoCad a plus + Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal and written ... Under the direction of the Senior Facility Manager this role works as a team member...& maintenance and/or building engineering roles. + Knowledge of ITIL framework and service level standards a… more
- General Dynamics Information Technology (Fairfax, VA)
- …include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of ... of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **BMC Remedy / Helix** **Developer** with… more
- CACI International (Sterling, VA)
- …and individual projects on schedule, on budget and with the highest quality. The Service Level Manager is responsible for defining and implementing the metrics ... for the program, and using the metrics to ensure service delivery meets customer performance requirements (...to do:** + Collaborate with the Quality and Performance Manager to develop, maintain, and implement the Performance Plan… more
- CyrusOne (Sterling, VA)
- …Word(R), Excel(R) programs + Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal and ... Under the direction of the Sr Facility Manager this role works as a team member...Knowledge of Visio, AutoCad a plus + Knowledge of ITIL framework and service level standards a… more
- CACI International (VA)
- …strong emphasis on leveraging ServiceNow. The SME will work closely with the Software Service Delivery Manager and Business Process Consultant, as well as other ... Database) and related modules. + Collaborate with the Software Service Delivery Manager to ensure alignment between...within an Agile development environment. + Strong understanding of ITIL principles and best practices. + Experience with data… more
- Lumen (Richmond, VA)
- …team. + Customer Solution Development: Analyze and identify our customer 's business and technology objectives, conduct full technical discovery, and ... by asking probing questions that are meaningful to the customer to collect information that enables the...knowledge across a minimum three of the four Lumen technology pillars (global network infrastructure , edge cloud… more
- CACI International (Springfield, VA)
- Systems Administrator, Advisor Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular ... + Familiarity with basic-complex networking concepts and troubleshooting. + Excellent customer service skills and ability to communicate technical concepts… more
- CACI International (Norfolk, VA)
- Unified Communications Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- Ensono (Richmond, VA)
- …with clients. + Exceptional interpersonal, verbal and written communication skills + Customer Service skills at management level + Experience establishing and ... as well as make improvements to optimize our clients' infrastructure . The Mainframe Technical Advisor team is responsible for...of Focus for this Role** + Collaborate with the Service Delivery Manager to identify and capture… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- … Manager (MoM) type monitoring environment * 3 years exposure to Service Management/ ITIL framework and concepts (incident, problem, change management, RCA) * ... ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a...Establish and orchestrate bridge calls with emphasis on restoring service to users as quickly as possible, facilitate and… more