• Service Catalog Manager

    ManTech (Herndon, VA)
    …in supporting geographically dispersed enterprise operations teams + An Information Technology Infrastructure Library ( ITIL ) v4 certification + ... **ManTech** seeks a motivated, career and customer -oriented ** Service Catalog Manager **...of catalog conducting regular reviews and updates verifying the information + Develop and implement catalog management processes and… more
    ManTech (06/03/25)
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  • Quality Control Applications Service

    LGC Group (Gaithersburg, MD)
    …principles and their use in managing and supporting applications, ideally externally facing customer applications. The Service Manager will be responsible ... business objectives and customer needs. + Implement and manage ITIL -based service management processes, including Incident Management, Problem Management,… more
    LGC Group (08/08/25)
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  • Senior Customer Success Account…

    Microsoft Corporation (Washington, DC)
    …(eg, AWS) certification in relevant technologies (eg, Azure, 365). Information Technology Infrastructure Library ( ITIL ) Foundation certification or ... - Civilian, Defense, or intelligence community. As a **Senior** ** Customer Success Account Manager ** (CSAM), you are...+ Gathers information on the business and Information Technology objectives for customer more
    Microsoft Corporation (08/09/25)
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  • Service Desk Manager

    SAIC (Adelphi, MD)
    …Associate, or equivalent, within 6 months of start date **DESIRED:** + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the...Manager ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and support… more
    SAIC (08/07/25)
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  • Service Desk Incident Manager

    Link Solutions Inc (Adelphi, MD)
    …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our...etc.). + Experience with incident management within the ServiceNow Information Technology Service Management (ITSM)… more
    Link Solutions Inc (08/09/25)
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  • Help Desk Manager

    CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
    …-Proficiency in technical support and troubleshooting. -Knowledge of Information Technology Infrastructure Library ( ITIL ) processes and ... **Help Desk Manager ** **Category:** Business Consulting, Strategy and Digital Transformation...of Defense (DoD) policies. -Implement and manage Virtual Desktop Infrastructure (VDI) solution. -Maintain Defense Information Systems… more
    CGI Technologies and Solutions, Inc. (05/24/25)
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  • Enterprise Network Manager

    Link Solutions Inc (Adelphi, MD)
    …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. + CCIE certification. + Familiarity with… more
    Link Solutions Inc (08/09/25)
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  • Software License Manager

    Link Solutions Inc (Adelphi, MD)
    …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. + Experience creating and modifying… more
    Link Solutions Inc (08/01/25)
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  • BMC Remedy/Helix Associate | Active Secret…

    General Dynamics Information Technology (Fairfax, VA)
    …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of… more
    General Dynamics Information Technology (07/03/25)
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  • Service Desk Site Lead

    Link Solutions Inc (Adelphi, MD)
    …Associate, or equivalent, within 6 months of start date. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients...and technician issues and will interface with the Program Manager to drive process improvement and service more
    Link Solutions Inc (08/09/25)
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