- ManTech (Herndon, VA)
- …in supporting geographically dispersed enterprise operations teams + An Information Technology Infrastructure Library ( ITIL ) v4 certification + ... **ManTech** seeks a motivated, career and customer -oriented ** Service Catalog Manager **...of catalog conducting regular reviews and updates verifying the information + Develop and implement catalog management processes and… more
- LGC Group (Gaithersburg, MD)
- …principles and their use in managing and supporting applications, ideally externally facing customer applications. The Service Manager will be responsible ... business objectives and customer needs. + Implement and manage ITIL -based service management processes, including Incident Management, Problem Management,… more
- SAIC (Adelphi, MD)
- …Associate, or equivalent, within 6 months of start date **DESIRED:** + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the...Manager ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and support… more
- Link Solutions Inc (Adelphi, MD)
- …Associate, or equivalent, within 6 months of start date. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join...etc.). + Experience with incident management within the ServiceNow Information Technology Service Management (ITSM)… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …-Proficiency in technical support and troubleshooting. -Knowledge of Information Technology Infrastructure Library ( ITIL ) processes and ... **Help Desk Manager ** **Category:** Business Consulting, Strategy and Digital Transformation...of Defense (DoD) policies. -Implement and manage Virtual Desktop Infrastructure (VDI) solution. -Maintain Defense Information Systems… more
- Link Solutions Inc (Adelphi, MD)
- …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. + CCIE certification. + Familiarity with… more
- Link Solutions Inc (Adelphi, MD)
- …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. + Experience creating and modifying… more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of… more
- Link Solutions Inc (Adelphi, MD)
- …Associate, or equivalent, within 6 months of start date. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- V2X (Springfield, VA)
- …certified in the following Information Technology Infrastructure Library ( ITIL ) modules: Service Operation, Operational Support and Analysis, ... Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service ...software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service … more