- Titan Technologies (Washington, DC)
- …developing QA artifacts. + Experience working with multi-functional teams to improve service delivery and customer satisfaction. + Strong communication and ... reside in Washington DC metro area Position Summary: The Quality Assurance (QA) Manager leads the design and execution of the quality management framework, ensuring… more
- TekSynap (Alexandria, VA)
- …speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal ... Staff with status updates and feedback on: + FEMA customer satisfaction. + Internal service performance. +...and the need to have a comprehensive well planned information management environment. " Technology moving at the… more
- Verint Systems, Inc. (Annapolis, MD)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely ... www.verint.com . **Overview of Job Function:** As a Problem Manager - Cloud Ops & SRE within Verint's Cloud...Operations team, you will be a key driver of service reliability and continuous improvement. This role is central… more
- TekSynap (Washington, DC)
- …Expertise + Initiative + Foster Innovation + Results Oriented + Teamwork + Customer Service **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment ... of similar size/scope + Experience in supervising large IT service contracts + Experience in management of system modernization...going after 2 Functional Categories and need a Program Manager for both:** FC4 - Infrastructure , Network,… more
- TekSynap (Washington, DC)
- …+ Ten years of experience in management of broad-based IT programs + Advanced customer service skills and training + Familiar with ISO 9001:2015 standards + ... managing performance-based contract TOs + Demonstrated experience with the ITIL framework + Serve as the focal point for...assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure . The Program Manager (PM) shall act… more
- TekSynap (Washington, DC)
- …of experience in management of broad-based IT programs + Advanced customer service skillsand training + Familiar withimplementingISO 9001:2015 standardsand ... infrastructure . We areseekinga highly skilled and motivated Operations Manager to oversee andmanage ITinfrastructure and operations. The ideal...- the need to nimbly utilize the best that information technology offers to meet the business… more
- Cisco (Mclean, VA)
- **Senior Manager , Cloud Change** We are seeking a strategic and experienced Senior Manager to lead and evolve our Cloud Change Management function with a primary ... will champion scalable change processes that enable rapid, reliable cloud service delivery and foster collaboration across multiple teams and stakeholders.The ideal… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Program Manager serves as the senior leader responsible for the overall direction, coordination, and execution of program objectives at the ... headquarters site. This role ensures strategic alignment between customer requirements and project deliverables, while overseeing all staffing, budgetary, and… more
- ServiceNow, Inc. (Washington, DC)
- …calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. ... stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the...team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way… more
- SAIC (Chantilly, VA)
- **Description** SAIC has an opening for a Software Requirements Manager in **Chantilly, VA** with experience capturing customer business needs, quantifying them ... the allocation of those requirements to a development team. A strong acumen of IT Service Management (ITSM) practices, such as ITIL , CMMI, and SAFe is a must… more