- Leidos (Indianapolis, IN)
- …with technical teams to design and implement AI-driven solutions that enhance customer support and streamline operations to improve service performance. + ... **Description** **Contact Center Performance Manager ** At Leidos, we deliver innovative solutions through...and drive satisfaction. + Lead initiatives aimed at enhancing service delivery, reducing errors, and improving overall customer… more
- Leidos (Indianapolis, IN)
- …on customer needs) + Opportunities for split shifts, upon approval of the manager **As a Customer Service ** **Representative, you will:** + Reply to ... **Description** Leidos is seeking full-time ** Customer Service Representatives** at our FHA...smarter, more efficient digital and mission innovations. Headquartered in Reston , Virginia, with 47,000 global employees, Leidos reported annual… more
- Leidos (Indianapolis, IN)
- …contact center technologies, particularly Salesforce, VOIP telephony, ACD systems, and AI-driven customer service tools such as chatbots and virtual assistants + ... and maintain a robust quality assurance framework to monitor and improve service quality and customer satisfaction, conducting regular audits and implementing… more
- Leidos (Indianapolis, IN)
- …of 3 years of experience in workforce management within a contact center or customer service environment. + Strong analytical skills with proficiency in using ... we do business. Leidos is seeking a dynamic and analytical **Workforce Manager ** to oversee workforce planning and management within our contact center operations.… more
- SAIC (Bedford, IN)
- …Director will maintain a ratio of 75%/25% direct/indirect funding split between customer facing requirements and indirect tasking, up to and including portfolio ... leveraging resources assigned is critical to the success of every capture manager ; collaborating with subject and technical matter experts, functional leads, and… more