- Amazon (Herndon, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... the private pricing program by driving improvements to the customer experience to minimize friction and improve business...Program * As part of above, create and run new discovery and conversion points for customers to drive… more
- Humana (Richmond, VA)
- …Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have ... Advancement Advisor provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and… more
- Capital One (Richmond, VA)
- …to complex problems. **Human-Centered:** Advocate for human-centered methodologies that align customer needs and business goals by applying data, research ... experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration,… more
- Zurich NA (Richmond, VA)
- …unit. + Listen and understand needs, provide feedback for improvements to processes, customer service or products. + Participate in short-term defined scope ... assigned workload and territory. + Provide timely and accurate service to the insured, agents, and internal business... auditors. + Provide technical advice that enables a customer to solve a problem or improve business… more
- Deloitte (Richmond, VA)
- …to navigate complexity, ensuring each iteration delivers value and aligns with customer and business needs. Customer -Centric Problem Solving: Maintain ... engineers, and resolve technical challenges. Inspire teams to adopt new technologies and best practices, fostering a passion for...a relentless focus on solving the most critical customer challenges. Align technical solutions with business … more
- Walmart (Waynesboro, VA)
- …and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniquesto ensure Customer needs complaints ... theAcademy training format and maintaining a high level of customer service within the facility serving as...in the Academyprogram for example welcoming and introductions to new trainee group speaking on relevant business … more
- Capital One (Richmond, VA)
- …Use data, research insights and creative problem-solving to support customer -centered design decisions across projects ** Business -Focused:** Understand your ... product, processes and partner goals to recognize and bridge gaps between customer -centered solutions and business needs **Problem-Solving:** Work with your team… more
- CACI International (Arlington, VA)
- …ServiceNow ITSM, ITAM, SecOps, and scoped applications * Experience with ServiceNow Customer Service Mgmt. (CSM) * Experience with custom ServiceNow apps ... architects and developers in delivering services in compliance with customer contracts and industry best practices. You will support...critical missions, build on our lengthy track record of business success, and find opportunities to break new… more
- CACI International (VA)
- …ServiceNow ITSM, ITAM, SecOps, and scoped applications + Experience with ServiceNow Customer Service Mgmt. (CSM) + Experience with custom ServiceNow apps ... architects and developers in delivering services in compliance with customer contracts and industry best practices. You will support...critical missions, build on our lengthy track record of business success, and find opportunities to break new… more
- Deloitte (Mclean, VA)
- … service experiences, capabilities, and architectures required to bring customer strategies to life. Qualifications Required: + Proven experience testing ... Our Deloitte Customer team empowers organizations to build deeper relationships...strategies, digital products and innovation, marketing, commerce, sales, and service . We are a team of strategists, data scientists,… more
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