- Coinbase (Albany, NY)
- …GoLang backend APIs at scale, while integrating with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing ... agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate… more
- Materion (Brewster, NY)
- …The individual in this role will report to the Director of Supply Chain & Global Customer Service . Reporting to the individual in this role will be the (3) ... Production Planners, the Customer Service Supervisor, and the Inventory/Logistics Supervisor....the Inventory/Logistics Supervisor. + 20% Collaborate closely with the Operations team and build a partnership, while providing support… more
- Kyndryl (Albany, NY)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys, improving customer technology operations , and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- Solvay Bank (East Syracuse, NY)
- …Branch Manager - East Syracuse Office Our retail staff has a passion for excellence in customer service and are focused in their goal of doing what is right for ... takes appropriate actions. The ideal candidate will have strong customer service and sales skills, as well...in actions and words. + Supervises all branch client service , sales related and operations activity in… more
- Ballston Spa National Bank (Ballston Spa, NY)
- …experienced Chief Operating Officer to lead and direct operational units including Customer Support Operations , Commercial and Residential Loan Servicing, Risk ... minimum of 10 years of progressive experience in bank operations , you will: + Leverage relationships with other Senior...and lines of business managers to ensure superior omnichannel customer experience for all bank customers. + Manage complex… more
- USAA (New York, NY)
- …+ High School Diploma or General Equivalency Diploma. + Up to 1 year of customer service experience. + Prior or current military service and/or military ... to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the… more
- Wolters Kluwer (New York, NY)
- …AI and large language models (LLMs)to enhance productivity, service delivery, and innovation. Key responsibilities include leading cross-functional ... management, security, and communication skills. A strong background in both operations performance improvement and technology is essential. The successful candidate… more
- Research Foundation CUNY (New York, NY)
- …Exhibits excellent interpersonal skills, both written and oral. + Must possess customer service skills necessary to effectively and professionally assist ... is responsible for providing key support to maintain daily operations of the Aspire Registry. The Registry Support Specialist...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Synchrony (New York, NY)
- …and unstructured data to obtain actionable insights. The will support Global Operations including Servicing, Collections & Recovery, Fraud, and other areas as ... required. They will be expected to partner with leaders across operations to identify potential opportunities, IT for solution development and deployment on prem or… more
- Wolters Kluwer (New York, NY)
- …+ Success in this role depends on close alignment with Product Management, Customer Operations , and Global Business Services teams. Together, you'll ensure ... to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering… more