- Omni Hotels (Frisco, TX)
- …with many arrivals and departures within a short period of time + Previous customer service experience + Previous hotel front desk experience is strongly ... + Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures + Empathetically listen to guest inquiries and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Meta (Austin, TX)
- …Payments Operations team, you will implement and continuously improve customer experience for agent -level processes, escalations and internal workflows. We ... Responsibilities: 1. At Meta, we're focused on delivering great customer service - you'll handle customer...working in customer support or within a customer -focused operations environment 13. Experience collaborating with… more
- Under Armour, Inc. (Austin, TX)
- …**Purpose of Role** The Customer Service Systems ... Customer Service Systems Ops Analyst **... Customer Service Systems Ops Analyst ** Customer ...Service Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors… more
- Capital One (Plano, TX)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... Senior Associate, Tax Credit Operations (New Market Tax Credit and Alternative Energy)...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Regions Bank (Dallas, TX)
- …Leasing Experience **Skills and Competencies** + Ability to provide excellent customer service + Demonstrates knowledge of commercial credit, regulatory ... Regions, the Commercial Real Estate Closing Coordinator - CBG Operations will orchestrate the closing process for all members...for syndicated loans, often with Regions serving as the agent bank + Understands the risks associated with closing… more
- Chewy (Richardson, TX)
- …goal-oriented and engaged ** Operations Manager** to join our **Pharmacy Healthcare Customer Service ** Operations team! This position will report to ... the Senior Manager Healthcare Customer Service . The right person will be...engagement and timely execution of initiatives; Promote an engaging agent experience through other leaders. + Collaborate with other… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for performance… more
- Teleperformance USA (Mcallen, TX)
- …of contact center day-to-day operations for inbound technical support and customer service support.** **This position is 100% onsite in McAllen, Texas. ... center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.** +… more
- Wolters Kluwer (Coppell, TX)
- …use of CRM and other support software. + Process Improvement: Skilled in optimizing customer service operations . + Industry Knowledge: Updated knowledge of ... place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Senior Customer Service Representative role offers growth potential… more