- Coinbase (Austin, TX)
- …GoLang backend APIs at scale, while integrating with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing ... agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate… more
- Forward Air (Austin, TX)
- …procedures + Verify all inbound and outbound materials + Provide prompt and accurate customer service + Arrange and maintain filing and recording systems + ... 2 years' experience of general warehouse knowledge + Excellent customer service skills + Excellent verbal and...years we have added supplementary lines to our linehaul service , such as full truckload operations (Truckload… more
- Amazon (Dallas, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best… more
- Xylem (Lubbock, TX)
- …support of the Sales & Operations Planning (S&OP) Process including working with customer service and scheduling to ensure customer needs are met. ... team. Critical team member on MRP/ERP improvement projects. Conduct daily review of customer orders and coordinate with branch operations to maximize on time… more
- USAA (Plano, TX)
- …programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary ... to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the...Manager I** , you will support the Personal Lines Operations and Planning Team within in Property and Casualty.… more
- Mass Markets (TX)
- …+ High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a supervisory or team lead role. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- … customer separation/acquisition activities. Prior exposure to telecom, retail operations , or mass market/Consumer programs is strongly preferred. * Program ... organization in the merger and integration of large telco operations . This role will drive program delivery across retail,...Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases.… more
- Ryder System (Austin, TX)
- …Management, Employee Center Pro. + Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience ... partnership with Information Technology, Human Resources, HR Administration and Operations . The department also provides technical expertise through software or… more
- Comerica (Dallas, TX)
- …industry standards Production Oversight Oversee daily servicing functions to meet Service Level Agreements between loan operations and internal departments ... Job Description Manager Agency Service Participants This position is responsible for driving...processing, loan monitoring and loan reconciliation with participant and agent banks.This role will provide leadership and oversight assuredness… more
- PagerDuty (Austin, TX)
- … Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential… more