- SAIC (Norfolk, VA)
- …fast-paced environment + Outstanding analytical, problem solving skills, and excellent customer service + Excellent Interpersonal, written, and oral ... **Description** SAIC is seeking an **IT Service Desk Analyst ** to support the...legacy networks. **NOTE:** + This is a rotating-shift 24/7 operations in a call center environment + Must be… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …documents, and deadlines with digital and physical organization tools and techniques. + Customer Service - Manages difficult or emotional customer ... Description Job Title: Data and Reporting Analyst (Remote) Zeiders is an industry leader in...situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to… more
- Xcelerate Solutions (Fort Belvoir, VA)
- Configuration Management Analyst - TS Xcelerate Solutions is s eeking an experienced Configuration Management (CM) analyst for a position located at Ft. Belvoir, ... support the DTRA Information Technology Directorate, Mission Technology Reston Operations with Requirements Development, Configuration Control Board activities, and… more
- Capital One (Mclean, VA)
- Senior Business Analyst - Enterprise Arbitration Team Capital One has more to offer customers in digital experiences than ever. Personalizing each customer 's ... modeling relevance and measuring value generation for both the customer and the business. The Enterprise Arbitration team will...that need it. **Summary** **:** As a Senior Business Analyst at Capital One, you will apply your strategic… more
- CACI International (Sterling, VA)
- …service operations and delivery management experience in a network service provider environment. The Performance Management Analyst is a multifaceted role ... Service Level Management functions of the Network Service Operations , and specifically the oversight relationships...and analytical mindset of service excellence and customer satisfaction + Excellent customer service… more
- Pearl Interactive Network (Richmond, VA)
- …outcomes. + **Reporting & Analysis:** + Analyze data to assess the effectiveness of customer service operations and identify trends in performance. + ... monitor, evaluate, and enhance performance across our contact center operations . The **Quality Assurance Analyst (QAA)** is...or a similar role, with a focus on monitoring customer service operations and performance.… more
- CACI International (Sterling, VA)
- Continuous Service Improvement Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will… more
- SAIC (Mclean, VA)
- …and operations of IT Infrastructure based processes. The Process Analyst support the deployment of processes and procedures working with stakeholders to ... Support the planning, design, and implementation of ITSM Request Fulfillment and Service Catalog processes to meet evolving and changing needs and business… more
- Capital One (Mclean, VA)
- Sr Business Analyst , Commercial Deposits **Summary:** As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major ... Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on… more
- Capital One (Mclean, VA)
- Principal Associate, Quantitative Analyst - Commercial Credit Modeling Team At Capital One data is at the center of everything we do. As a startup, we disrupted the ... in the world of data-driven decision-making. As a Quantitative Analyst at Capital One, you'll be part of a...and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help… more