- Penguin Random House (NY)
- Customer Operations Manager /Senior Manager , Sales, Penguin Random House (Open to Remote) Join our dynamic team at Penguin Random House as a Customer ... all book formats and customer types. The Customer Operations Manager is responsible...IT, Publishing Operations , Business Development, Fulfillment, and Customer Service - making decisions to improve… more
- Fiserv (New York, NY)
- …come make a difference at Fiserv. **Job Title** Sr. Manager of Product Operations - SMB Digital Customer Experience (CX) & Engagement **Sr. Manager ... customer lifecycle-from onboarding to ongoing support. As ** Manager of Product Operations ** , you will...Customer Experience (CX) & Engagement workstream focused on Service and Support enablement** throughout the customer … more
- Burlington (New Hartford, NY)
- …environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers ... operations to ensure our associates are delivering excellent customer service and the highest degree of...maintain the accuracy of inventory. + Act as the Manager on Duty (MOD); setting the leadership example for… more
- American Airlines (New York, NY)
- …Implements methods of maximizing revenue and controlling expenses + Oversees day to day customer service operations + Solicits ideas and/or feedback from ... in a professional and positive manner to all customers + Assists Directors with Customer Service Manager interviews and selections + Aids/guides the… more
- Lumen (Albany, NY)
- …we digitally connect the world and shape the future. **The Role** The Lead Operations Service Manger (OSM) functions as the primary operational interface to ... operations reviews, scorecards, Requests for Outage (RFO), and Service Improvement Plans (SIP). Acts as escalation point and...to assist operational and sales teams in setting proper customer expectations based on defined Service Level… more
- Intuit (New York, NY)
- **Overview** As the Senior Strategy and Operations Manager for Service Partnerships, you will be partnering with the Head of Strategic Partnerships to shape ... + Define and manage the key performance indicators (KPIs) for the service partner program, including partner-sourced revenue, new customer acquisition, and… more
- Ryder System (Rock Tavern, NY)
- …locations with up to 131 - 370 equivalent truck units. May have Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well ... and labor requirements are met. The Operations Manager II is responsible for ensuring the customer...most promising candidates to provide creativity, agility and superior customer service that will exceed our … more
- TD Bank (New York, NY)
- …opportunities with other business management / enterprise areas. In particular, the Merchant Service Operations Manager manages a team of Retention ... areas, broader organization, and enterprise as appropriate. Merchant Services Operations Manager leads a large and/or highly...In-depth understanding of functional areas under their purview ie, Customer Service and Operations and… more
- Marriott (New York, NY)
- …meetings, and focuses on continuous improvement. * Empowers associates to provide excellent customer service . * Interacts with customers to obtain feedback on ... Operating Procedures (SOPs), Local Standard Operating Procedures (LSOPs). **Providing Exceptional Customer Service ** * Reviews comment cards and guest… more
- SOS International LLC (New York, NY)
- …as the frontline operational leader for our customer in New York. The Fulfillment Operations Manager will be based locally in New York City and will work ... providing visible, on-the-ground leadership to interpreters and staff. The Fulfillment Operations Manager also manages scheduling oversight through the… more