- Ledbury, Inc (Richmond, VA)
- … Experience team, using a customer -first mentality by developing best in class customer service , outreach and support practices. + Develop the team to ... is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background...focus on superb customer service , focusing on increasing … more
- Insight Global (Herndon, VA)
- …patterns (capacity planning) - landscape design, configuration and standards - 24/7 support , escalation and SLA models - IMAC (installation, move, add, change) ... for new network infrastructure solutions - Maintain responsibility for end-user ( customer ) satisfaction Qualifications: - Working knowledge of TCP/IP and related… more
- The Hertz Corporation (Richmond, VA)
- …touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental ... Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand… more
- Coinbase (Richmond, VA)
- …for our highest value customers. * Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including ... primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued...You will be responsible for providing best in class customer support , handling customers proactively to mitigate… more
- Merck (Richmond, VA)
- …meeting customer needs. + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/ Operations . + Ability to analyze metrics to assess progress ... Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and… more
- CACI International (Chantilly, VA)
- …weekends, holidays, and 12-hour shifts, to support 24x7 mission-critical operations . Demonstrated customer service orientation, with experience ... face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . Monitor system performance and alerts, identifying and… more
- Amazon (Chantilly, VA)
- …The Generator Service Technician is both the technical expert and primary customer support contact to the customer , and is therefore responsible ... You would work with teams of front-line responders who support the operations of some of the...as required A day in the life The Generator Service Technician has safety, customer satisfaction, and… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and… more
- Trellix (Richmond, VA)
- …workplace where everyone can thrive and contribute to our industry-leading products and customer support , which is why we prohibit discrimination and harassment ... in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute...advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead + Manage day-to-day operations … more
- Microsoft Corporation (Reston, VA)
- …drive complex programs from planning through launch. Champion the "voice of the customer " internally, advocating for product or service changes that improve ... quality, usability, and reliability. Work closely with engineering, support , compliance, and other groups to translate customer demand signals into platform or… more