- Humana (Richmond, VA)
- … Manager will be to provide the highest quality network infrastructure environment support by ensuring the network operations team is monitoring the performance ... providers encompassing but not limited to negotiations, licensing, adherence to service level agreements, and ensuring all support and maintenance contracts… more
- Mass Markets (VA)
- …+ High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a supervisory or team lead role. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in ... and customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and maintains technical skills and… more
- PagerDuty (Richmond, VA)
- … Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly...Sales Director, you will be pivotal in expanding our customer base and maximizing value within existing accounts. In… more
- Cardinal Health (Richmond, VA)
- …related organizations. + Support of the OptiFreight Logistics organization around service goals, customer growth and retention strategies + Collaborate with ... to help report the effectiveness of team activities and service quality; review and measure customer -oriented ...to work in a matrix environment with sales, marketing, operations , enterprise information technology, etc. to support … more
- Nightwing (Sterling, VA)
- …will be expected to cover each other's area of responsibility as well as support customer surge requirements. The Specialist must be familiar with local ... box truck Demonstrated ability to work as a team player providing excellent customer service skills Experience transporting items within the Washington Metro… more
- TD Bank (Vienna, VA)
- …and managers to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and transaction processing ... The various screening processes conducted by the Financial Crimes Name Screening Operations Team are a key element of the adjudication and escalation activities… more
- Amazon (Virginia Beach, VA)
- …Experience supporting various conveyors and sortation systems - Excellent written, verbal and customer service skills - Proven track record in remote technical ... We are known for our speed, accuracy, and exceptional service . Our buildings deliver tens of thousands of products...address system performance issues and provide analysis across all operations - Provide second-level escalation support to… more
- KBR (Springfield, VA)
- …proactive maintenance strategies are the cornerstones of our commitment to delivering stellar customer service . This position will be located in the Washington, ... KBR is in search of a skilled Site Facilities Engineer to lead overall operations , maintenance, and performance of our government customer 's sites. You will… more
- NANA Regional Corporation (Fredericksburg, VA)
- …Records, RTT, PCMD, mobile forensic reports, etc.). + Possess and demonstrate excellent customer service centric attitude. + Be proficient with Microsoft Office ... will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA)...with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and… more