- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- Under Armour, Inc. (Albany, NY)
- Customer Service Systems Ops Analyst ** Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst… more
- Pearl Interactive Network (Albany, NY)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst ** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- Capgemini (New York, NY)
- …primary ServiceNow applications, including: * IT Service Management * Human Resources Service Delivery * Customer Service Management * Governance, Risk, ... **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst...Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on… more
- Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
- …Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service . We are committed to educational development, employee ... program + Paid holidays and vacation **What is a Technology Quality & Compliance Analyst ?** The Office of the CIO (OCIO) is seeking a detail-oriented… more
- Insight Global (New York, NY)
- …hours during day 8 or 9am -5PM. We are seeking folks who are customer service -oriented, high energy, professional, and eager to learn new technologies. The ... the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...and experience supporting c-level/executives - Proven expertise with positive customer service skills and communication skills -… more
- Rochester Institute of Technology (Rochester, NY)
- …multiple departments, the Service Center Analyst will provide best-in-class service with a high degree of customer satisfaction for technical and ... Lead and assist with various internal projects to improve quality of service delivery Scope: Problems and...professional and timely manner. The Service Center Analyst will: + Provide customer support for… more
- MTA (Staten Island, NY)
- …department in various capacities as needed for each project. + Exceptional interpersonal and customer service skills with the ability to interact with all levels ... Transit Management Analyst Series Job ID: 12542 Business Unit: SIRTOA...written and verbal communications skills. + Exceptional interpersonal and customer service skills with the ability to… more
- Binghamton University (Binghamton, NY)
- …operating systems, Microsoft Office, and general technical troubleshooting + Excellent customer service and communication skills Preferred: + Bachelor's degree ... Analyst to join our Client Support Services team. The Help Desk Support Analyst will provide superior first-level IT customer support to the Binghamton… more
- UMB Bank (Albany, NY)
- …meeting federal regulations and guidelines all while still providing exceptional customer service to our clients. The **Branch Quality Control Analyst ** ... regulatory requirements. + Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the… more