• Customer Service Quality

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Customer Service Systems Ops…

    Under Armour, Inc. (Albany, NY)
    Customer Service Systems Ops Analyst ** Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst more
    Under Armour, Inc. (07/09/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (Albany, NY)
    …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst ** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
    Pearl Interactive Network (07/22/25)
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  • Senior Service Management Consultant…

    Capgemini (New York, NY)
    …primary ServiceNow applications, including: * IT Service Management * Human Resources Service Delivery * Customer Service Management * Governance, Risk, ... **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst...Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on… more
    Capgemini (08/02/25)
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  • Technology Quality & Compliance…

    Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
    …Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service . We are committed to educational development, employee ... program + Paid holidays and vacation **What is a Technology Quality & Compliance Analyst ?** The Office of the CIO (OCIO) is seeking a detail-oriented… more
    Central Hudson Gas & Electric Corporation (08/02/25)
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  • Tier 2 Service Desk Analyst (INTL…

    Insight Global (New York, NY)
    …hours during day 8 or 9am -5PM. We are seeking folks who are customer service -oriented, high energy, professional, and eager to learn new technologies. The ... the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...and experience supporting c-level/executives - Proven expertise with positive customer service skills and communication skills -… more
    Insight Global (08/02/25)
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  • Service Center Analyst III

    Rochester Institute of Technology (Rochester, NY)
    …multiple departments, the Service Center Analyst will provide best-in-class service with a high degree of customer satisfaction for technical and ... Lead and assist with various internal projects to improve quality of service delivery Scope: Problems and...professional and timely manner. The Service Center Analyst will: + Provide customer support for… more
    Rochester Institute of Technology (08/01/25)
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  • Transit Management Analyst Series

    MTA (Staten Island, NY)
    …department in various capacities as needed for each project. + Exceptional interpersonal and customer service skills with the ability to interact with all levels ... Transit Management Analyst Series Job ID: 12542 Business Unit: SIRTOA...written and verbal communications skills. + Exceptional interpersonal and customer service skills with the ability to… more
    MTA (07/30/25)
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  • Help Desk Support Analyst

    Binghamton University (Binghamton, NY)
    …operating systems, Microsoft Office, and general technical troubleshooting + Excellent customer service and communication skills Preferred: + Bachelor's degree ... Analyst to join our Client Support Services team. The Help Desk Support Analyst will provide superior first-level IT customer support to the Binghamton… more
    Binghamton University (07/29/25)
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  • Branch Quality Control Analyst

    UMB Bank (Albany, NY)
    …meeting federal regulations and guidelines all while still providing exceptional customer service to our clients. The **Branch Quality Control Analyst ** ... regulatory requirements. + Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the… more
    UMB Bank (07/25/25)
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