- CBRE (Richmond, VA)
- …estate transactions such as lease negotiation and administration. + Administer quality assurance program, customer satisfaction surveys, key performance ... procedures and processes under close supervision and guidance. **Transaction Analyst ** **About the Role** As a CBRE Transaction Management...is built on our shared values - respect, integrity, service and excellence - and we value the diverse… more
- Travelers Insurance Company (Richmond, VA)
- …Imagine loving what you do and where you do it. **Job Category** Customer Service **Compensation Overview** The annual base salary range provided for ... Openings** 1 **What Is the Opportunity?** The Account Resolution Analyst is responsible for supporting Agency Bill related questions,...+ Ability to perform collection activity while delivering exceptional customer service . + Acts with a sense… more
- Pegasystems (Dulles, VA)
- …environment supporting web applications with a focus on operational delivery excellence and customer service * Possess customer obsession and proven empathy ... technical operations and service reliability process with focus on cloud service and delivery, including handling and mitigating customer escalations *… more
- CACI International (Springfield, VA)
- … laws, directives, orders, policies, guidance, procedures, etc. + Ensure this service provides 100% coverage of all applicable customer enclaves, domains, ... and corrective maintenance to ensure consistent, reliable, and secure service availability. This includes all actions required to return...a degree. + DoD 8570 IAT III (current); CSSP Analyst certifications must be obtained within 120 days of… more
- Capital One (Richmond, VA)
- …to inform content development that engages a variety of personas across the customer experience journey. + Produce high- quality long and short form ... Data Security - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even… more
- V2X (Springfield, VA)
- …Support), Functional/Expert Consultant, Senior Military Planner, Scenario Development Team Lead, Quality Assurance Advisor, Senior Quality Analyst , Sr. ... and proposing innovative solutions to resolve technical and related issues + Customer Service experience in federal and or intelligence community. +… more
- CARMAX (Richmond, VA)
- …analysis, proactive identification and prevention of issues. Define and measure service level objectives (SLO/SLI) and key performance indicators (KPI). Identify ... to ensure that the critical business insights and end analyst (s) needs are consistently met + Understand and meet...time and follow change management processes. Promote strong Data Quality and Data Governance + Inspire teams to go… more
- PNC (Tysons Corner, VA)
- …for the business. We are investing in a newly formed Small Business Marketing Analyst role and are seeking an innovative thought leader to build the foundation of ... planning and launches, in-market campaign optimization, and/or full lifecycle, end-to-end customer experience program management. * Ownership of full customer … more
- CACI International (Chantilly, VA)
- …the core technology, reducing the number of interdependent systems, and bringing user self- service to our customer . As a PeopleSoft HRMS Application Developer, ... discussions underway to include digital chatbots to help the customer do more with less as the technology matures....the system; + Work with Product Owner and Requirements Analyst to suggest novel approaches to problems to minimize… more
- Palo Alto Networks (Arlington, VA)
- …Ensure the consistency and quality of our services and highest level of customer service + Integrate threat intelligence into our services by deepening the ... + Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for...response challenges, including overseeing other director, senior, and mid-level analyst /consultant teams + Ability to travel as needed to… more