- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- R1 RCM (Somerset, PA)
- …attention to the departmental functions: high quality customer service , proper procedures, quality assurance , patient privacy, and confidentiality ... encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our ** Customer Service Representative - Team Lead** , you'll be… more
- Humana (Harrisburg, PA)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Harrisburg, PA)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Alamo Group Inc. (Shoemakersville, PA)
- …following functions operate as one complete business unit: Sales & Marketing, Operations, Customer Service , Quality Assurance , Engineering/R&D, Supply ... Chain, HR, Safety, Finance, and Administration. **The General Manager for Royal Truck & Equipment will:** 1. Identify, develop, and execute business strategies and operational tactics for the business to achieve sustainable, profitable growth aligned to… more
- Pearl Interactive Network (Harrisburg, PA)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- PNC (Pittsburgh, PA)
- …valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist Sr within PNC's Technology organization, you will be ... the Asset Management Group, with an emphasis on data quality assurance , validation, and testing of data...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- PNC (Pittsburgh, PA)
- …and Administration team). The Audit Support and Administration Team oversees the quality assurance and improvement program (QAIP), audit methodology, regulatory ... audit operations oversight and department-wide improvement initiatives. This Internal Audit Quality Assurance Manager Sr position, an individual contributor… more
- Sechan Electronics Inc (Lititz, PA)
- …with AS9100 Quality Management System (QMS) and Quality Assurance related Standard Operating Procedures (SOPs), customer contractual requirements, ... The Quality Assurance Engineer I manages and...The Quality Assurance Engineer I manages and supports daily activities...using good technical judgement and critical thinking. * Strong customer service skills and focus required. *… more
- TTEC (Harrisburg, PA)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
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