- CACI International (Sterling, VA)
- …optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction. **Responsibilities:** + Assists ... as needed + Lead projects to design, implement, and enhance network fulfillment service requests. + Assist in the development and maintenance of standard operating… more
- CACI International (Chantilly, VA)
- …across the organization, managing moderately complex to complex specialized customer requirements. This position requires maintaining relationships with key ... including Sponsor leadership, other US Government agencies, and external service providers. The role requires adaptability, problem-solving skills, and the… more
- CoreSite (Reston, VA)
- …+ Exceptional leadership skills. + Expert vendor management skills including service contract management. + Experienced project management skills, including ... of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence,… more
- TekSynap (Arlington, VA)
- …and monitoring of technical control operations, responding to trouble tickets, inquiries, and service requests from customers, DISA, and JSP service desks. + ... regular reports and metrics on CAB performance, ticket resolution rates, customer satisfaction scores, and other key performance indicators, providing insights and… more
- TekSynap (Arlington, VA)
- …and implement corrective actions as necessary. + Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or ... and fault isolation activities to ensure timely response and resolution of service disruptions. + Review documentation, reports, and incident logs to verify… more
- TekSynap (Arlington, VA)
- …and associated technologies in conformity with DoD processes and standards. + Possess customer service and support skills in a high visibility environment. + ... compatibility and interoperability with existing systems. + Implement Quality of Service (QoS) policies to prioritize voice traffic and ensure high-quality voice… more
- TekSynap (Arlington, VA)
- …of network engineers and be a member of technical team where excellent customer service and professional expertise are required, you will provide expert-level ... Digital Systems; + CCIE Certifications preferred; + Voice and multi- service gateways; + WiFi; + AWS and Azure; +...required to comply with any vaccination requirements mandated by contract , applicable law or regulation. By applying to a… more
- TekSynap (Arlington, VA)
- …agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's ... respect to Unified Communications Cis + Provide only FDIC Service Delivery Designees access to the UCMTs. + Oversee...required to comply with any vaccination requirements mandated by contract , applicable law or regulation. By applying to a… more
- TekSynap (Arlington, VA)
- …in Arlington, VA. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's Chief ... etc.). + Strong Shell/Perl/Python Scripting expertise. + Experience in processing complex service requests, such as setting up project builds or creating new… more
- CACI International (Reston, VA)
- …and operation of the new and or enhanced services. Over the life of the contract , we will drive continual service improvement by tech modernization, for our ... * * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus is to help the organization… more