- CACI International (Sterling, VA)
- Service Quality Assurance Lead Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Travel: Continental US * * * **The Opportunity** : CACI is looking for a Service Quality Assurance Lead to oversee and improve our service delivery processes.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** + ... Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... contract will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more
- V2X (Madison, VA)
- …exercise control of subcontractors, and personnel assigned to the contract . + Establish/approve program operating procedures, policies, instructions and other ... standardization of maintenance management functions and procedures, under terms of the contract , at all sites. + Be responsible for preparation, accuracy and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... be substituted for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently… more
- Transdev (Lorton, VA)
- …delivery of safe and reliable service , employee oversight, management of contract assets, risk management, client and customer satisfaction and financial ... good judgment and discretion. + Excellent presentation skills required + Excellent customer service and interpersonal skills. + Must be detail-oriented and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …field is preferred however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and interpersonal skills + ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction… more
- Sigmatech, Inc. (Arlington, VA)
- …the customer organization to deliver results; strong networking, interpersonal, and customer service skills are key. + Academic Program Oversight: Lead the ... be an alternate point of contact between the Government Customer 's Contracting Officer Representative (COR) and Sigmatech,...+ Maintain a close working relationship with the Government Customer 's Contract Program Manager (CPM) to discuss… more
- THOR Solutions, LLC (Norfolk, VA)
- … team for overall program management, administration, and oversight of the engineering service contract ensuring all task and deliverables are completed within ... US Navy/DoD environment. Experience should include: + Maintaining and developing customer relationships. + Ensuring contract deliverables/CDRLS are complete,… more