- CACI International (Springfield, VA)
- …ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and ... audits of the knowledge management system to ensure compliance with customer 's policies, procedures, governance and ITIL guidelines + Collaborate with network… more
- CACI International (Sterling, VA)
- …+ Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff + Delivers briefings and training as ... performance and quality are consistent + Develop and maintain customer required and identify and recommend changes or additions...related work experience + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3… more
- CACI International (Springfield, VA)
- …audits of the availability management system to ensure compliance with customer 's policies, procedures, governance and ITIL guidelines + Collaborate with network ... + Provide data-driven insights and recommendations to the Continuous Service Improvement (CSI) team to enhance overall network quality...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- CACI International (Sterling, VA)
- …+ Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff + Support the development and delivery ... are consistent + Support the development and maintenance of customer required and identify and recommend changes or additions...related work experience + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3… more
- CACI International (Sterling, VA)
- …implementing, and maintaining quality assurance procedures within the IT Service Management (ITSM) framework, focusing on network request fulfillment. ... request fulfillment processes to ensure compliance with ITSM best practices and customer policies. + Analyze quality metrics and key performance indicators (KPIs) to… more
- Western Digital (Richmond, VA)
- …enthusiasm + Effective conflict resolution skills to manage crises effectively + Has customer service focus and works collaboratively with internal partners + ... design, development, marketing, public relations, product launch and distribution, customer support, warranty, and related product regulatory concerns + Maintain… more
- CACI International (Norfolk, VA)
- …Drive the strategic direction of the NMMES cloud architecture, balancing customer -driven enhancements with technology obsolescence challenges + Oversee the full ... implementing, testing, accrediting, deploying, and sustaining enterprise system and service architectures in a distributed, net-centric environment + Leverage DoD… more
- Capital One (Mclean, VA)
- …Leverage strong understanding of product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice ... Use data, research insights and creative problem-solving to support customer -centered design decisions across projects Business-Focused: Understand your product,… more
- Capital One (Mclean, VA)
- …Product (ECP) Strategy team. ECP is responsible for Capital One's digital customer experiences, including its award winning mobile app, its online presence as ... and tackling some of our most challenging problems relating to the digital customer experience. This role will lead problem solving processes in partnership with… more
- Capital One (Mclean, VA)
- …makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers who are passionate about ... AWS Lambda and Fargate, to build and scale our customer -facing financial application. **What You'll Do:** + Collaborate with...experience with AWS, GCP, Microsoft Azure, or another cloud service + 3+ years of experience in open source… more