- Genentech (South San Francisco, CA)
- …team at Genentech is focused on shaping the future of patient and customer connections through digital innovation and human-centered design. They use AI, digital ... life-changing medicines. This role will report to the Executive Director Digital Customer Engagement (CRM) **Location** + This position is based in South San… more
- Powell Industries, Inc. (CA)
- Powell Service Division is looking for a highly skilled and motivated Senior Service Technician interested in joining one of the nation's leading providers ... can work well independently, and is a problem solver. Senior service technicians are expected to ...customers, vendors, and labor support in a professional and customer -centric manner + Able to work in different roles… more
- Amazon (Cupertino, CA)
- …scale needed to build innovative solutions for their most complex challenges. As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company… more
- Coinbase (Sacramento, CA)
- …Attendance is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) ... In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications… more
- Intuit (Sacramento, CA)
- **Overview** Join the Intuit Customer Success team as a Senior Manager of Service Delivery in the Expert Network team. We're looking to grow our team of ... of experts, made up of onboarding experts. You'll be pivotal in delivering the service experience for our small business and mid-market customers and play a key role… more
- Cornerstone onDemand (San Francisco, CA)
- **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support ... using cutting-edge SaaS support tools (eg AI-based automation, omnichannel communications, Self- service knowledge bases, CRM and Customer experience analytics) +… more
- Intuit (Mountain View, CA)
- …This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer sentiment and uncovers ... how we can improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design learning plans and synthesize… more
- NVIDIA (Santa Clara, CA)
- …across the full stack and the entire infrastructure. As part of the Customer Program Management Team, you will be leading strategic technical programs with Cloud ... Service Providers (CSPs), driving the deployment of NVIDIA's AI...and enterprise support teams to provide resolutions to the customer in timely manner. + Working close with Solution… more
- DoorDash (San Francisco, CA)
- …exceptional service , making your work central to maintaining DoorDash's customer experience quality during periods of rapid growth and change. We're excited ... the Team As one of DoorDash's core operations teams, Customer Experience and Integrity, ensures that when there are...experience as reliably as possible. About the Role This Senior Associate will act as a pivotal operational bridge,… more
- Intuit (Mountain View, CA)
- …financial moments. You'll collaborate closely with marketing, design, data science, engineering, customer service , and our in-house network of tax experts to ... Senior Staff Product Manager - TurboTax Live Full Service ** At Intuit TurboTax Full Service , we're...taxes-from anywhere, at any time. We're looking for a customer -obsessed, data-driven Senior Staff Product Manager to… more