- Forrester (VA)
- …by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build ... an extraordinary future. **About This Role:** As a member of Forrester's customer success organization, you are responsible for the engagement value delivered to… more
- SHRM (Alexandria, VA)
- …We are seeking an experienced and innovative Director of Market Research & Customer Insights to lead our enterprise research and insights function, advancing a ... professionals to CHROs to strategic enterprise clients. **Responsibilities** **Voice of the Customer (VOC) & Member Insight Programs** + Build and manage a… more
- Capital One (Mclean, VA)
- Compliance Advisor Manager ( Customer Core/Technology) Capital One's technology transformation has presented an exciting opportunity to usher in leading edge, ... One's strategic agenda. ES consists of 11 distinct business units, including the Customer Core team, which is responsible for managing the enterprise system of… more
- BioLife Plasma Services (Richmond, VA)
- …provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service :** Retain ... application is true to the best of my knowledge. **Job Description** ** Senior Operations Management Trainee ( Senior OMT)** **About BioLife Plasma Services**… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** + ... Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined… more
- GE HealthCare (VA)
- … customer experience. + Monitor key performance indicators (KPIs) related to service and customer satisfaction, identify areas for improvement, and implement ... refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services… more
- NTT America, Inc. (Richmond, VA)
- …Delivery, Account Management, or Project Management experience 2. Experience engaging with senior customer management 1. Project scoping, estimating and planning ... ** Customer / Engagement Management** + Own and drive customer satisfaction and service quality + Develop customer relationships at multiple… more
- ABM Industries (Alexandria, VA)
- … Manager should possess the following skills, characteristics, and abilities: * Excellent customer service and sales skills. * Five years HVAC management related ... satisfaction while meeting departmental goals and objectives. As a senior company representative, the HVAC Service Manager...and provides technical support to field technicians to meet service demands and customer expectations. * Evaluates… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …of new concepts affecting trends of the program. - Responsible for supporting customer service programs, operational reporting and inventory control in the ... serve! What Makes NEXCOM Unique? You'll work closely with senior leaders, inspect facilities to ensure top-tier service... senior leaders, inspect facilities to ensure top-tier service , and shape policies that drive success. Whether advising… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more