- Lumen (Sacramento, CA)
- …handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure ... responding to needs with empathy and integrity * Excellent communication and interpersonal skills with ability to build relationships within customer accounts *… more
- Microsoft Corporation (Los Angeles, CA)
- …+ Partner with other teams (eg, program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical ... + Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. Customer... skills and technologies in a fast-paced environment. Customer Experience Engineering IC4 - The typical base pay… more
- Trellix (Sacramento, CA)
- **_Job Title:_** Customer Advocacy & Marketing Specialist **About Skyhigh Security:** Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in ... . **_Role Overview:_** We're looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers' success… more
- Dynatrace (Mountain View, CA)
- …etc. + CMDB/ITSM Technologies/platforms such as ServiceNow and BMC + Must be customer service oriented and believe in teamwork, collaboration, adaptability & ... adoption of the product, and foster growth of the customer 's footprint. + Be the customer 's advocate...+ Must have exceptional English written and verbal communications skills , as well as organizational and teamwork skills… more
- SAP (Palo Alto, CA)
- …**SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service , and marketing processes. **SAP Business Transformation Management ... and technology acumen, solution/industry knowledge, and strategy/tools/process. + Enhance skills around your solution portfolio, managing customer retention,… more
- Amazon (Irvine, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... worldwide. At Amazon Luna Prime Gaming, we are building an industry-leading gaming service where players come to discover, play, buy and subscribe to the world's… more
- TEKsystems (Rocklin, CA)
- …Escalation, Support, Ticketing System,Help desk,Support,Active directory,Office 365,Windows 7 Additional Skills & Qualifications Customer Service , Store ... systems and or computing systems (1 year) Required Knowledge, Skills and Abilities. * Ability to communicate clearly and...as part of a team. * Ability to deliver customer service to users with various levels… more
- Palo Alto Networks (Santa Clara, CA)
- …+ Exceptional problem-solving and crisis management skills , focusing on customer advocacy and improving service response and resolution timelines Technical ... Mentor and guide engineers to enhance both technical expertise and soft skills . Facilitate regular training opportunities tailored to both technical and professional… more
- Sunrun (CA)
- …recommendations and insights for future products and initiatives. + Work with Customer Service , Information Systems, and Infrastructure & Operations teams to ... planet. Together, we run. We are seeking an experienced and dynamic Director of Customer Care & Experience to champion the voice of our customers and drive… more
- Palo Alto Networks (Santa Clara, CA)
- …. Your work will directly influence both our **Product** and **Global Customer Service (GCS)** organizations. Leveraging deep expertise in product **licensing, ... influencing skills to shape strategic decisions and direction for customer experience (CX) operations through a combination of technology, data, iterative UI/UX… more