- The Hertz Corporation (Albany, NY)
- The ** Customer Operations Manager** focuses on the front-of-the-house processes, customer service , and maximizing revenue as a leader on the Customer ... to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.… more
- University of Rochester (Rochester, NY)
- …satisfaction. Provides remote and hands-on support with a strong emphasis on customer service and issue ownership. **ESSENTIAL FUNCTIONS** + Provides responsive ... ServiceNow, or equivalent for incident management and asset tracking + Excellent customer service and interpersonal communication skills + Proven ability to… more
- Wolters Kluwer (Albany, NY)
- **About the Role:** As a Customer Success Lead, you will be recognized as a top expert in operational and administrative processes, handling the most complex and ... high-impact customer tasks within the organization. You will serve as...analytical skills. + **Expert Technical Proficiency:** Comprehensive and deep product/ service knowledge. + **CRM Expert:** Masterful use and strategic… more
- University of Rochester (Pittsford, NY)
- …Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) ... other iOS devices, handheld devices and other peripheral devices required + Exceptional customer service skills required + Strong communication skills required +… more
- Enterprise Mobility (Buffalo, NY)
- …opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions ... in a professional, friendly, and timely manner + Provide superior, efficient customer service by understanding and communicating rental terms and conditions,… more
- Capgemini (New York, NY)
- … Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise ... sustainable growth and engagement of ServiceNow user base. Responsibilities: Development of Customer Workflow UX/UI requirements ( Service Portal, Mobile App, CSM… more
- Merck (Albany, NY)
- … Experience Design, Customer Experience Management, Customer Feedback Management, Customer Handling, Customer Service , Customer Strategy, Ethical ... to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer . + Shares learnings and… more
- TD Bank (New York, NY)
- …to all aspects of AML and ATF laws. The primary responsibility of the FCRM Customer Exit and Watchlist Management team is to oversee the financial crime customer ... as posing increased financial crime risk, in compliance with the bank's Customer Exit Standard. The team is also responsible for establishing the governance… more
- Justworks (New York, NY)
- …possible, but no simpler." Qualifications + 6+ years minimum professional experience in customer service or client-facing role - preferably in B2B SaaS ... through product enhancement or process improvement + Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot… more
- Lumen (Albany, NY)
- …handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure ... the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing...their critical business objectives through leveraging their current Lumen solutions . This is accomplished by viewing our products from… more