- Capital One (Mclean, VA)
- …Product management: + **Human Centered** - Obsesses about internal and external customer needs to reimagine and innovate product solutions + **Business ... Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management...and can work cross-functionally with multiple teams to develop solutions . **Capital One Product Framework** In this role, you'll… more
- Capital One (Mclean, VA)
- …Product management: + **Human Centered** - Obsesses about internal and external customer needs to reimagine and innovate product solutions + **Business ... Manager, Product Management - Customer Services & Strategy (US Card) Product Management...improvements and will help in designing full stack technical solutions to deliver critical business processes - all in… more
- Red River (Chantilly, VA)
- …and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration ... team works directly with our clients to create innovative solutions , challenge the status quo, and deliver first in...of provided resources and the ability to deliver superior customer service . + Proven ability to utilize… more
- Deloitte (Rosslyn, VA)
- …best practices. + Work closely with cross-functional teams, including IT, operations, and customer service , to ensure integration and alignment of systems and ... technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to… more
- SHINE Systems & Technologies (Reston, VA)
- … Desk support. + Ability to work in a fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding communication ... SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or...customer queries and the timely implementation of financial solutions and issue resolution + End user support and… more
- Medtronic (Arlington, VA)
- …Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves ... gather feedback and ensure product success.** **May provide onsite training of customer support personnel.** **Maintaining accurate records of service calls,… more
- Amazon (Arlington, VA)
- …improvement initiatives. * Identifying requirements and capturing "voice of the customer " product/ service feedback to influence product design and development ... that work passionately to apply innovative robotics and software solutions to solve real-world issues that will transform our...in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between… more
- Amazon (Arlington, VA)
- Description Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBT's mission is to create best-in-class AI ... retrieval, and evaluation. Key job responsibilities - Build scalable solutions for real-time conversational experiences, including multilingual support, customizable… more
- SAP (Herndon, VA)
- …internal service delivery to derive the long-term account vision and executable service plans Tasks: + Ensure customer satisfaction on technical delivery and ... (SAP NS2(R)) is an independent US subsidiary, offering SAP solutions with specialized levels of security and support to...for change management of planned activities + Supports the service plan review with the customer and… more
- Coinbase (Richmond, VA)
- …*What you'll be doing (ie. job duties):* * Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) * Manage ... expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a specialized team...communication with internal and external partners to align on solutions and drive results. * Serve as an escalation… more