- Mass Markets (VA)
- …with experience. While prior contact center experience isn't required, experience in customer service , technical support, inside sales, or back-office support in ... SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service , technical support, and customer...portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... work closely with customers to implement, automate, and manage AWS solutions to protect customer assets, enable customer security teams to operate more… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and implementing end-to-end large-scale, complex, scalable, and secure Data Analytics AWS solutions tailored to customer needs - Providing technical guidance and… more
- WM (Richmond, VA)
- …customers that are in line with the PM and SAM expectations. Enhance the customer service function to exceed our customers expectations by providing focused ... needs, issues, and requests. Escalates unresolved issues to supervisor or manager of customer service . Uses authorized system to gather and provide information… more
- Capital One (Richmond, VA)
- …Complaints Coordinators at Capital One are tasked with providing the best of the best customer service . This is your opportunity to shine through your ability to ... solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer... customer issues. + You may support other customer service advocates, who will reach out… more
- SHI (Richmond, VA)
- …opportunities for service innovation and lead initiatives to implement new service solutions . + Develop and manage the services budget, optimizing resource ... to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on...services. + Develop and implement strategic plans to enhance service offerings and improve customer satisfaction. +… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... solutions , facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing...AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment… more
- SHI (Richmond, VA)
- …communication style to the audience. + Customer Service : Can identify customer needs, propose suitable solutions , and handle more complex customer ... to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on...Group. The Sr. Azure TAM is responsible for driving customer adoption of SHI's Managed Services (Microsoft Azure) and… more
- NTT America, Inc. (Richmond, VA)
- …a foundation for future success. **Duties and Responsibilities:** + **Account & Customer Relationship Management:** + Take full ownership of accounts, overseeing the ... with customers. + Develop and implement strategic account plans that meet customer needs, drive sustainable growth, and demonstrate your ability to be a… more