- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description AWS is seeking a Senior Consultant, Marketing Technology & Customer Experience Transformation to join our Technology & Industry team. This role will… more
- Amazon (Herndon, VA)
- …has built a reputation for excellence with recent examples of being named #1 in customer service , #1 most trusted, and #2 most innovative. Amazon Web Services ... passionate about cloud computing, and believe that world class support is critical to customer success. Every...analysis and presents periodic reviews of operational performance to customer - Provides detailed reviews of service … more
- ThermoFisher Scientific (Richmond, VA)
- …Armed with product and service knowledge combined with friendly energetic customer relationship skills, the LC/MS technical support specialist provides ... and instrument operations. + Provide application (Proteomics, Metabolomics and Lipidomics) support to customers. + Occasionally assist field service team… more
- TekSynap (Chantilly, VA)
- …provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer 's Information Technology Service ... as well as coordinate new capabilities through an actionable service catalog and support for other IT...(eg, Accounts for Applications), theinitialsupport level responsible for basic customer issues + Provision of Tier 2 Support… more
- CompuCom (Richmond, VA)
- …of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved and customer expectations are met or exceeded. + Responsible ... schedule and provide backup support . + Maintain Customer Satisfaction by successfully managing all service ...+ Quality oriented in all aspects of delivery. + Customer service focus. **Wage Range** **:** The… more
- Amazon (Herndon, VA)
- …commitments. This customer facing role includes driving key initiatives that support goals/KPIs that are measured and reported to executive leadership. You will ... Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the...more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is… more
- ServiceNow, Inc. (Vienna, VA)
- …benefits plans and programs, to mental health resources that offer coaching and 24/7 support , to family support resources and parental leave programs - we want ... doing what matters most. + Flexible working culture to support the balance you need in both work and...team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way… more
- SAP (Herndon, VA)
- …derive the long-term account vision and executable service plans Tasks: + Ensure customer satisfaction on technical delivery and support + Execute on SAP NS2 ... and SAPs innovation portfolio awareness and its implementation + Support with incident & service request management...for change management of planned activities + Supports the service plan review with the customer and… more
- SHI (Richmond, VA)
- …customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer ... to discuss progress and coach the team on managing customer interactions for improved service relationships. +...**External Qualifications:** + 2+ years working in a direct Customer support role - preferably in a… more
- Capital One (Mclean, VA)
- …responsible for managing the Enterprise system of record for over 15 billion customer related documents to support critical servicing and business needs. We're ... Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more