- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... AI for their business with robust storytelling. Key job responsibilities * Own customer storytelling for the AWS Generative AI Innovation Center, a group of… more
- CVS Health (Richmond, VA)
- …point of contact for the client to provide product training, resolve escalated customer service issues, streamline business operations and provide technical ... support . Delivers product training to clients and resolves escalated customer service issues. **Client Relationship Management** Function as single point… more
- TekSynap (Chantilly, VA)
- …provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer 's Information Technology Service ... as well as coordinate new capabilities through an actionable service catalog and support for other IT...(eg, Accounts for Applications), theinitialsupport level responsible for basic customer issues + Provision of Tier 2 Support… more
- CompuCom (Richmond, VA)
- …of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved and customer expectations are met or exceeded. + Responsible ... schedule and provide backup support . + Maintain Customer Satisfaction by successfully managing all service ...+ Quality oriented in all aspects of delivery. + Customer service focus. **Wage Range** **:** The… more
- ServiceNow, Inc. (Vienna, VA)
- …impact on the function or industry. + 3+ years of experience providing customer professional services or related business consulting support . + Ability to ... to do in this role:** The role of the Customer Success Manager is to act as an advocate...a collaborative team environment, partnering with sales, product, and support teams. + **DOD industry experience needed** + _ServiceNow… more
- Amazon (Arlington, VA)
- Description Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBT's mission is to create best-in-class AI ... Build scalable solutions for real-time conversational experiences, including multilingual support , customizable personalities, and conversational turn-taking. - Develop data… more
- Forrester (VA)
- …and engagement levels and to share potential new enrichment opportunities. + Leverage support of the customer success specialist to ensure the largest impact ... by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build… more
- Amazon (Arlington, VA)
- Description Are you passionate about improving customer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and ... current with the latest advancements in agentic AI research and AWS service capabilities to improve performance and recommend optimal technology stacks. *… more
- GE HealthCare (VA)
- …home office as well as onsite at our customer locations. To provide onsite customer support , candidate needs to be willing to work in the Richmond VA area. ... will be the primary liaison between the GE HTM service team and the customer 's IT &...support implementation of corrective action plans to resolve customer issues in a timely manner. + Identify potential… more
- ServiceNow, Inc. (Vienna, VA)
- …benefits plans and programs, to mental health resources that offer coaching and 24/7 support , to family support resources and parental leave programs - we want ... doing what matters most. + Flexible working culture to support the balance you need in both work and...team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way… more