- Southern Glazer's Wine and Spirits (Miramar, FL)
- …year legacy of success. To create a new era in alcohol beverage sales and service , we're heavily invested in the most transformative new technologies - and the most ... and effectiveness + Develop and maintain test infrastructure and environments to support testing activities across all systems + Design evaluation protocols that… more
- Highmark Health (Tallahassee, FL)
- …activity monitoring from the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and ... division. + Prepare and publish reports, as well as agent schedules in order to meet service ...or trends. Work with Workforce Planning Team Manager and Customer Service Management team to appropriately schedule… more
- Coinbase (Tallahassee, FL)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Mass Markets (Macdill AFB, FL)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full… more
- Bosch (Fort Lauderdale, FL)
- …with colleagues, Team Leaders, Operations Managers, etc. + Must provide excellent customer service + Must have professional phone etiquette + Problem ... **Company Description** Bosch Service Solutions is a leading global supplier of...Agent will be responsible for providing technical product support to clients and customers of BMW. The Automotive… more
- Travel + Leisure Co. (Orlando, FL)
- …a flexible schedule to suit the needs of the business * Must possess strong customer service skills * Proven sales and/or closing ability Technical Skills * MS ... is fully equipped and confident in their role. This support is designed to enhance performance, reduce turnover, and...experience * Minimum of 1 year call center, telemarketing, customer service experience in a contact center,… more
- USAA (Tampa, FL)
- …programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary ... to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the...As a dedicated **Project Manager I** , you will support the Personal Lines Operations and Planning Team within… more
- American Express (Sunrise, FL)
- …what it means to continually set the standard for world class, customer -first service . We back our colleagues with the support they need to thrive, ... Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to...include but are not limited to: + Deliver world-class customer service , by explaining our related benefits… more
- NextEra Energy (Juno Beach, FL)
- …offer customized energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make ... + Integrate vector databases and RAG systems (Pinecone, LangChain) + Orchestrate agent workflows with feedback loops and memory systems + Design APIs for… more
- Ryder System (Tallahassee, FL)
- …Management, Employee Center Pro. + Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience ... vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more