- Nestle (Austin, TX)
- …preferred + 2-3+ years' experience working with or managing a DSD and/or food service network + 3-4+ years Customer Account Management and/or Field Sales ... with National Partners (ie Aramark, etc.) as an extension of the Customer Account Manager Partnerships. The Regional Partnership Manager will also collaborate and… more
- Chewy (Richardson, TX)
- …motivated, goal-oriented and engaged **Operations Manager** to join our **Pharmacy Healthcare Customer Service ** Operations team! This position will report to ... the Senior Manager Healthcare Customer Service . The right person will be...Directly partner with WFM planning teams to deliver around-the-clock support including strategizing around O/U, scheduling, Service … more
- PagerDuty (Austin, TX)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources… more
- Capital One (Plano, TX)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... and other internal partners to align needs and provide support as needed + Perform manual loan tracking enhancements,...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Insight Global (Richardson, TX)
- Job Description Insight Global is seeking a seasoned Product Manager to support a leading financial services client in driving end-to-end product and feature ... This role will focus on enhancing platforms used by dispute agents to manage customer intakes and resolve cases, with an immediate priority on redesigning the … more
- Kiewit (Dallas, TX)
- …balance workload within a team + Proven positive and professional attitude with excellent customer service skills and ability to coach and lead teams + Ability ... fully compliant project. + Implement policies and procedures necessary to support project schedule, contractual obligations, and deliver fully compliant project. +… more
- USG Insurance Services, Inc. (Arlington, TX)
- …all mid-term endorsement, cancellation, and audit requests. + Provide timely and accurate customer service to retail agents. + Provide new business marketing and ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- Mass Markets (Killeen, TX)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- Highmark Health (Austin, TX)
- …activity monitoring from the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and ... division. + Prepare and publish reports, as well as agent schedules in order to meet service ...or trends. Work with Workforce Planning Team Manager and Customer Service Management team to appropriately schedule… more
- Amazon (Dallas, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements… more