- KBR (Houston, TX)
- …experiences to address operational methodologies in project planning and management and customer service . + Knowledge of principles and processes involved in ... and coordinate activities to meet goals in terms of performance, objectives/standards, service delivery, quality, and customer satisfaction. + Review work orders… more
- Global Elite Group (Dallas, TX)
- …duties, data entry, airport badging, disseminating information and providing first-class customer service . Responsibilities: Office Support : + Greet ... ambitious and detail-oriented Airport Administrative Assistant who will provide support to our security operations management team at Dallas...+ Must obtain and maintain throughout course of employment a valid SIDA badge + Customer Service … more
- USAA (Plano, TX)
- …programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary ... to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the...As a dedicated **Project Manager I** , you will support the Personal Lines Operations and Planning Team within… more
- Ryder System (Austin, TX)
- …Management, Employee Center Pro. + Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience ... vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
- Teleperformance USA (Mcallen, TX)
- …improvement of contact center day-to-day operations for inbound technical support and customer service support .** **This position is 100% onsite in ... excellent TOPS implementation skills** + **Experience managing programs with varying service objectives, agent skill requirements and technical solutions.** +… more
- Amazon (Austin, TX)
- …You will focus on pioneering novel research in GenAI, designing intelligent, self- service systems that integrate state-of-the-art LLMs, multi- agent systems, and ... in Generative AI (GenAI) to build state-of-the-art AI-driven solutions that enhance customer experience and streamline operations. As an Applied Scientist at OTS… more
- Cathay Pacific Airways Limited (Dallas, TX)
- …contact + Support the use of new technologies in the provision of customer service + Give recognition to our highest-value customers (front-end and elite ... experience for our customers across all touch points + Support the team to deliver ' Service Straight...being an advantage + At least 3 years solid Customer Service experience, preferably in airlines or… more
- Wells Fargo (TX)
- …status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with ... meaningful assessments of business process automated controls within applications that support financial and regulatory reporting. + Monitoring new and emerging… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal ... analysis of COD borrower data integrity situations identified by Customer . + Provides support to Customer...0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …& Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify system and config ... required for new SKUs, bundled offers, and branded promotions across platforms. * Customer Separation, Migration, & Acquisition Support o Coordinate updates to … more