- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal ... analysis of COD borrower data integrity situations identified by Customer . + Provides support to Customer...0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …& Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify system and config ... required for new SKUs, bundled offers, and branded promotions across platforms. * Customer Separation, Migration, & Acquisition Support o Coordinate updates to … more
- USG Insurance Services, Inc. (Houston, TX)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- CBRE (Dallas, TX)
- … Support Specialist to join our People Service Center. As a Tier 1 support agent , you will be the first point of contact for employees, managers, and ... employee experience. + Mentor and guide junior customer service agents, providing training and support as needed. + Lead special projects and initiatives to… more
- The Hartford (Frisco, TX)
- …basic understanding of Financial Statements and calculation of rate/premium + Strong customer service skills + Critical thinking: Proactively identify and ... business environment. You will be a part of a service team, collaborating to provide world-class support ... in gathering data necessary, internet research, interfacing with agent and customer , HO to ensure all… more
- Concentrix (Austin, TX)
- …through classroom learning, hands on demonstrations, and supporting activities for technical, customer service , and sales accounts + Assist in evaluating the ... product update and recursive training requirement of Concentrix in support of client programs. This position requires attaining and...II (Remote) role include: + 1 + years of customer service and 6 months sales experience… more
- Mass Markets (Killeen, TX)
- …with experience. While prior contact center experience isn't required, Experience in customer service , technical support , inside sales, or back-office ... have (or be willing to obtain) a dedicated hardwired internet connection + Strong customer service skills - ability to interact with customers through video and… more
- Mass Markets (TX)
- …+ High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a supervisory or team lead role. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- Kyndryl (Austin, TX)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Southland Industries (Carrollton, TX)
- …hardware, software and programming to the BAS.** **What you'll do:** 1. Understand customer expectations and Brandt's scope of service . 2. Review proposals from ... 7. Provide Functional Performance Testing for validation of sequences of operations. 8. Support and coordinate with third party commission agent for controls… more