- Steampunk (Mclean, VA)
- …- Citizen, Service , & Defense will develop and maintain strong customer relationships, help customers be successful, and grow their careers. The successful ... **Steampunk** is seeking a leader tomanage the pursuit of new business opportunitiesand support the delivery of services for our Federal Civilian clients within the… more
- Mass Markets (VA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for… more
- Teleperformance USA (VA)
- …and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM ( Customer Relationship Management), and ITOM (IT Operations ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...trends to ensure solutions meet evolving client needs.** + ** Support client workshops, discovery sessions, and technical deep dives… more
- Capital One (Richmond, VA)
- …and implement process improvements and report trending customer issues. + You may support other customer service advocates, who will reach out for help ... loyalty to our brand. Your experience and skills could support the customer experience in a variety...to ask the agent to upgrade internet service to ensure a good customer experience.… more
- Capital One (Richmond, VA)
- …Qualifications:** + BPM, Lean, or Six Sigma Certification + At least 1 year experience in Customer Service or Fraud + At least 1 year of experience using JIRA ... of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences. You will regularly integrate and… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... or equivalent certification + At least 2 years of customer service or call center experience +...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Vylla Home (Virginia Beach, VA)
- …family of companies (including lending, title and settlement services along with superior customer service from our headquarters in Aliso Viejo, California) + ... Vylla's national footprint and full- service model provide a truly progressive approach to...training, live demos and more available 24/7 + Customizable agent websites, marketing support , social media training… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, ... Support Services Contact Center. inTransition Support Services will provide support to transitioning service members and/or veterans who are currently… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... or equivalent certification + At least 2 years of customer service or call center experience +...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Highmark Health (Richmond, VA)
- …for providing or coordinating prompt support to UCCI Sales and Service personnel, group administrators, brokers, and Agent Plan personnel to ensure ... the resolution of issues related to benefit interpretations, customer service inquiries, claims adjudication, benefits issues,...coordinating prompt support to UCCI Sales and Service Personnel, group administrators, brokers, and Agent … more