- Coinbase (Richmond, VA)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology...and implementation. * Be a thoughtful technical voice and support your team in making diligent architectural decisions. *… more
- PagerDuty (Richmond, VA)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources… more
- Koniag Government Services (Alexandria, VA)
- …Effective communication skills and motivation to serve the general public with exceptional customer service at all times **Required** + Retired federal employee ... of IAC training. **Summary:** Specialists provide telephonic contact center support to the general public who seek information regarding...+ High motivation to serve the public with exceptional customer service + Computer knowledge and ability… more
- Seek Now (VA)
- …as strong as its weakest link + Customer Advocate - you deliver excellent customer service to every homeowner, agent , and client you encounter Whom You ... experienced photographers with the capability and desire to provide amazing customer service while capturing outstanding visual representations of residential… more
- Teleperformance USA (Richmond, VA)
- **Category :** ** Customer Service / Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... engagement programs** **How do you become a Licensed Insurance Agent ?** **TP offers a 5-day paid training to help...to all customer inquiries** + **Provide excellent customer service through active listening** + **Work… more
- Highmark Health (Richmond, VA)
- …activity monitoring from the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and ... division. + Prepare and publish reports, as well as agent schedules in order to meet service ...or trends. Work with Workforce Planning Team Manager and Customer Service Management team to appropriately schedule… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements… more
- Coinbase (Richmond, VA)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Amentum (Arlington, VA)
- …Navy - Special Agent Basic Training Program (SABTB), Naval Criminal Investigative Service Training Academy, or predecessor + Minimum 12 years of experience as an ... Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support , intelligence and operations … more
- USAA (Chesapeake, VA)
- …programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary ... to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the...As a dedicated **Project Manager I** , you will support the Personal Lines Operations and Planning Team within… more