- SHI (Albany, NY)
- …customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer ... to discuss progress and coach the team on managing customer interactions for improved service relationships. +...**External Qualifications:** + 2+ years working in a direct Customer support role - preferably in a… more
- Excelsior Orthopaedics Group (Amherst, NY)
- …Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient ... and customer satisfaction-and implement strategies to meet or exceed service level agreements (SLAs). + Lead and mentor a team of IT support specialists,… more
- LSI Solutions (Victor, NY)
- …understanding of computer hardware, software, and networking concepts. + Strong communication and customer service skills. + Eagerness to learn and adapt in a ... Strong analytical and problem-solving skills. + Excellent communication and customer service abilities. + Familiarity with Active...tasks and priorities in a dynamic environment. Senior IT Support Specialist + Lead and manage a… more
- Siemens (Syracuse, NY)
- … calls as directed during regularly scheduled hours and after hours as needed. Our Lead Service Specialists are the face of Siemens, and your expertise and ... within the customer 's organization and exhibit strong customer service skills Identify customer ...in job site final walk and/or final completion for systems-to- service turnover on assigned jobs Lead and… more
- Datavant (Albany, NY)
- …realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business ... and our focus on a "land and expand" strategy, Customer Success is absolutely vital to our long-term profitability....focus on end-to-end accelerating value within your portfolio. + Lead with curiosity and dive deep into learning and… more
- WTW (New York, NY)
- …with other IT teams, stay updated on the latest technology trends, and deliver exceptional customer service will be key to your success in this role. **The ... other IT teams to ensure the highest level of service and support for executive technology needs....delivery and provides a reference for future troubleshooting. + ** Customer Service :** Deliver exceptional customer … more
- City of New York (New York, NY)
- …limited to: Train and onboard staff to ensure all can provide quality customer service on procurement, contracting and system related issues. Strengthen staff ... and ability to achieve results are valued. All managers lead teams and/or lines of service , assuming...The Service Desk operates as a central service and support team, responding to incoming… more
- BD (Becton, Dickinson and Company) (New York, NY)
- …Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given ... committed people to join our team of professional Field Service Engineers for the support of the...facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities… more
- NTT America, Inc. (Albany, NY)
- …billing (time and expenses) + Identify and drive continuous improvement initiatives + Lead service reviews on account, engagement, and personnel status + Conduct ... and Responsibilities:** ** Customer / Engagement Management** + Own and drive customer satisfaction and service quality + Develop customer relationships… more
- Ryder System (Albany, NY)
- …renewal of sales contracts, engaging the appropriate resources to cross sell other service offerings, solution selling and develop a customer relationship with ... is our people. _CULTURE- INTEGRITY- FAMILY_ . As a ** Customer Development Manage** r, you'll be part of a...key buying influences with the account base (BOB) + Lead the deal support team in developing… more