- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our ... Service Desk Lead Job Category: Information...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- General Dynamics Information Technology (Alexandria, VA)
- …for a US Government organization with a broad geographical footprint and complex customer support challenges for a highly mobile workforce. The successful ... 10 + years of related experience **US Citizenship Required:** Yes **Job Description:** Service Management Lead Deliver simple solutions to complex problems as a… more
- CACI International (Sterling, VA)
- …Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will ... Continuous Service Improvement Management Lead Job Category:...improvement projects, ensuring they deliver measurable results. + Analyze service performance data and customer feedback to… more
- CACI International (Sterling, VA)
- Service Quality Assurance Lead Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * **The Opportunity** : CACI is looking for a Service Quality Assurance Lead to oversee and...interact effectively across all organizational boundaries and with key customer and CACI stakeholders + Extensive experience leading personnel,… more
- Amazon (Vienna, VA)
- …and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities. Key job responsibilities ... availability Tuesday-Saturday between 8:45am and 3:15pm._ As a Retail Lead Associate, you will be the face of Amazon...and communicate barriers and trends that contribute to the customer and associate experience and support the… more
- SAIC (Mclean, VA)
- …management, functional peer groups, technical staff and customers to ensure satisfactory customer support and gain cooperation. + Responsible for maintaining and ... of national importance. We are seeking a highly motivated Service Desk Lead to join our National...of service delivery and provide value added customer service . + Perform full range of… more
- Veterans Affairs, Veterans Health Administration (Richmond, VA)
- …with established procedures and practices. Serves as a public relations and customer service representative to patients, patient's families, and the general ... 3, Section A, paragraph 3.j. Experience: Six months experience of clerical, office, [ customer service ], or other [administrative] work that indicates the ability… more
- TekSynap (Reston, VA)
- …may be advantageous. + Good computer skills and the ability to use business support software. + Strong customer service , project management, and quality ... + Good resource planning skills. + Excellent leadership and customer service skills. + Strong teamwork skills...and knowledge + ITIL **Overview** We are seeking a Service Delivery Lead to join our team… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... 4 days onsite and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the...management. + 4+ years of hands-on leadership experience in service desk support and operations. + One… more
- TekSynap (Arlington, VA)
- … desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's Chief ... Service Desk operational reports; + Represent the Service Desk team in a customer -facing role;...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more