- Public Consulting Group (Richmond, VA)
- …internal documentation of client configurations, timelines, and deliverables. + Supports customer service and operations for clients: + initiative planning ... Progress Track as an add-on tool to EDPlan. + Lead onboarding, demos, troubleshooting, and follow-up support ...analyze, and share feedback to guide system enhancements and service improvements. **Revenue & Business Support ** +… more
- Coinbase (Richmond, VA)
- …be doing (ie. job duties):* * Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) * Manage and ... you will lead a specialized team of customer focused support analysts who own high...are essential to Coinbase achieving its mission. Using your customer support , operations, and team leadership skills… more
- Confluent (Richmond, VA)
- …+ When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering. **What ... interpersonal skills, customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time, project and priority… more
- SHINE Systems & Technologies (Reston, VA)
- … support . + Ability to work in a fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding communication ... and program analysts with federal acquisition program experience. The Customer Relationship Manager (CRM) will provide support ,...KK, AR, BI, AM, PC, CA + Ability to lead testing initiatives for releases as needed. Desired: +… more
- Trellix (Richmond, VA)
- …workplace where everyone can thrive and contribute to our industry-leading products and customer support , which is why we prohibit discrimination and harassment ... in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute...advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead + Manage day-to-day operations… more
- Medtronic (Arlington, VA)
- …and ensure product success.** **May provide onsite training of customer support personnel.** **Maintaining accurate records of service calls, repairs, and ... helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in...(all other countries).** Relevant experience as technician, clinical field service or clinical customer support … more
- PingWind INC (Annandale, VA)
- …and maintain customer relationships within VA to support a customer -focused approach to opportunity development. + Lead agency account planning, business ... Senior Director of VA Customer Engagement WFH Flexible * Annandale, VA (http://maps.google.com/maps?q=Annandale+VA+USA) Description Pingwind is looking for a Senior… more
- Confluent (Richmond, VA)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role...with the sales team regarding expansion, upsell, and additional service / support opportunities within accounts + Guide adoption… more
- Robert Half Finance & Accounting (Richmond, VA)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... are looking for an experienced and dynamic Head of Customer Experience to lead a global team...lead a global team focused on delivering exceptional service and engagement. Based in Richmond, Virginia, this role… more
- Cardinal Health (Richmond, VA)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing...customer 's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to… more